{"id":3368158,"url":"https://alion.io/job/td-synnex-customer-integration-manager","title":"Customer Integration Manager","company":{"id":14275,"name":"TD SYNNEX","domain":"tdsynnex.com","url":"https://alion.io/company/td-synnex","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":137,"ghost_share":0,"stale_share":0.92,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Basingstoke, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":882},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-28T15:04:05Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"Help Shape Seamless Digital Experiences for Customers Across Europe\nAre you passionate about technology, customer experience, and solving problems collaboratively? We're looking for a customer focused Ecommerce integration specialist to support customers as they transition to electronic platforms and digital solutions, helping to deliver smooth integrations, improved efficiency, and an exceptional customer experience.\nWorking closely with customers, IT teams, operations, and commercial stakeholders, you'll play a key role in onboarding, testing, supporting, and continuously improving our digital and e-commerce solutions.\nWe’re not here to sell you a job. We’re here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening.\nIf you’re passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real impact.\nWhy You’ll Love Working Here\nHere’s a list of some of our perks but what really sets us apart is the way we work together. We’re big on trust, transparency, and making space for moments that matter.\nHybrid working.\nPrivate healthcare, matched pension, enhanced parental & family leave\n“Moments that matter” paid time off (yes, even for your pet’s birthday)\nFour Business Resource Groups supporting inclusion and belonging.\nSustainability - we’re building a greener future. We’ve reduced energy consumption in our UK offices by 19.2% year-on-year - it’s not just a goal, it’s a commitment.\nA culture that values every voice and celebrates diverse perspectives.\nThese values drive everything we do, they’re not just posters on the wall:Own it\nGrow and Win\nDare to Go\nDo the Right Thing\n\nWe believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility.\nWe’re proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.\nWhat You'll Be Doing\nAct as the primary point of contact for customers implementing TD SYNNEX digital trading and integration solutions.\nWork directly with customers to understand their business requirements and recommend appropriate electronic trading solutions.\nSupport customers in transitioning from manual or legacy processes to electronic platforms and digital solutions.\nDefine, document, and validate customer integration and business process requirements.\nCollaborate with customer stakeholders, IT, operations, and commercial teams to successfully deliver integration projects.\nConfigure, test, and validate customer integrations, including EDI, API, XML, and web portal solutions.\nTroubleshoot technical and process-related issues during implementation and rollout phases.\nDeliver customer training, onboarding, and adoption workshops to maximise the successful use of electronic solutions.\nProvide ongoing technical guidance and support, acting as a trusted advisor throughout the customer integration journey.\nCreate and maintain technical documentation, interface specifications, customer implementation guides, and support materials.\nIdentify opportunities to improve customer processes through greater automation and digital adoption.\nSupport continuous improvement initiatives across digital, e-commerce, and customer integration services.\nUndertake additional project and operational activities as required.\nPlease note: This is a customer-facing role and does not include people management responsibilities.\nWhat You'll Bring\nStrong customer focus with a commitment to delivering exceptional service.\nExperience working in customer integration, e-commerce, technical support, digital transformation, or systems-related roles.\nUnderstanding of electronic integration technologies such as EDI, API, XML, or similar data exchange solutions.\nStrong problem-solving and analytical skills.\nExcellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.\nAbility to manage multiple priorities and work effectively with customers and cross-functional teams.\nStrong attention to detail and a proactive approach to continuous improvement.\nExperience managing customer onboarding, implementation, or integration projects would be advantageous.\nReady to Apply?\nIf you're excited about helping customers embrace digital solutions and want to be part of a collaborative team where you can learn, grow, and make a real impact, we'd love to hear from you.\nAt TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.\nWhat’s In It For You?\nElective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.\n Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.\nElevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.\nDiversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.\nMake the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.\nConnect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.\nDon’t meet every single requirement? Apply anyway.\nAt TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. 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