{"id":3360046,"url":"https://alion.io/job/td-synnex-digital-pathology-field-service-engineer","title":"Digital Pathology Field Service Engineer","company":{"id":14275,"name":"TD SYNNEX","domain":"tdsynnex.com","url":"https://alion.io/company/td-synnex","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":114,"ghost_share":0,"stale_share":0.798,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-15T08:24:03Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"About the Role\nWe are looking for highly skilled and customer-focused Field Service Engineers to support our cutting-edge digital pathology systems in clinical environments. You will partner with healthcare professionals to ensure our equipment operates at peak performance, delivering reliable and accurate results. This role combines technical expertise, problem-solving skills, and exceptional customer service to maintain, install, and troubleshoot advanced medical instrumentation. Candidates must currently be located in one of these greater metro areas with potential travel to cover the broader surrounding regions:\nMemphis, TN\nWashington, DC\nNew Orleans, LA\nWhat You’ll Do\n\nPerform Preventive & Corrective Maintenance - Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware. - Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards.\n\nInstallations & Configurations - Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS).\n\nTechnical Support & Troubleshooting - Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs. - Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues.\n- Operate with a flexible schedule, including evenings, weekends, and on-call rotations.\n- Escalate complex or recurring issues through established channels & procedures for swift resolution.\n\nDocumentation & Compliance - Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems.\n- Required to carry and monitor the company cell phone and respond during work and on-call hours, excluding rest/meal periods per applicable state law\n- Manage company resources-tools, parts, and inventory-efficiently. \n- Adhere to documentation regulatory requirements and established industry quality standards.\n\nCustomer Collaboration - Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.\nWho We’re Looking For\n\nEducation & Experience - High school diploma or equivalent required; associate or bachelor’s degree in engineering, biomedical technology, or a related field preferred. - 2-3 years of field service or technical support experience in medical devices and laboratory automation.\n\nTechnical Skills - Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN). - Hands-on experience with robotic systems, laboratory instruments, and service documentation processes.\n\nCore Competencies - Customer-first mindset: patient and collaborative in high-pressure environments. - Strong analytical and problem-solving skills with the ability to work independently and prioritize tasks. - Excellent verbal and written communication; adept at translating technical details for non-technical audiences. - Willingness to learn new technologies, adapt to change initiatives, and champion continuous improvement.\nPhysical & Travel Requirements\nFrequent travel (up to 50%), including overnight stays.\n- Average drive time of 1-4 hours per day; occasional air travel. Valid driver’s license with an acceptable driving record (subject to motor vehicle report review).\nAccess to a reliable personal vehicle (mileage reimbursed)\nAbility to lift/move up to 50 lbs. with assistance, stand/walk for extended periods, and use standard hand tools.\nComfortable working in hospital & laboratory environments with possible exposure to biohazards; appropriate PPE provided.\nSalary Range Requirement\nActual annual compensation offered for this exempt role will be a minimum annual salary of $70,000 based on several variables including length and depth of work experience, education, and skills/achievements, and will be mutually agreed upon at the time of offer.\nAt Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.\nWhat’s In It For You?\nElective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.\n Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.\nElevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.\nDiversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.\nMake the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.\nConnect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.\nDon’t meet every single requirement? Apply anyway.\nAt Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!\nWe are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.","description_format":"text","description_chars":6234,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Imaging Systems","Wholesale","Servers & Data Center Hardware","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-27T20:59:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 6 · green card filings: 6","filings_12m":6,"filings_prev_12m":4,"green_card_filings_12m":6,"median_offered_wage_usd":119167,"route":null,"cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.577,"p_room":0.44,"age_days":55,"expected_fill_days":50,"reasons":["seen:55","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/td-synnex-digital-pathology-field-service-engineer","json_url":"https://alion.io/job/td-synnex-digital-pathology-field-service-engineer.json","meta":{"generated_at":"2026-11-15T19:47:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13690,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14275},"rest":"https://alion.io/mcp/rest/get_company?id=14275"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftd-synnex-digital-pathology-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftd-synnex-digital-pathology-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftd-synnex-digital-pathology-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/td-synnex-digital-pathology-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftd-synnex-digital-pathology-field-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3360046}},{"tool":"search_jobs","arguments":{"company":"tdsynnex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3360046},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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