{"id":3418556,"url":"https://alion.io/job/td-synnex-representative-customer-service-i","title":"Representative, Customer Service I","company":{"id":14275,"name":"TD SYNNEX","domain":"tdsynnex.com","url":"https://alion.io/company/td-synnex","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":171,"ghost_share":0,"stale_share":0.936,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T20:17:48Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T08:25:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Responsabilidades e Atribuições\nAtender e suportar nossos parceiros de negócios com dúvidas, solicitações ou reclamações sobre os processos vendas na TD SYNNEX Brasil e de nossos fornecedores designados (plataforma de chamados JIRA, Teams e e-mail);\nResponder a chamados, agilizar ordens críticas, comunicar disposições, pesquisar e resolver problemas sobre ordens de faturamento ou contratos;\nGarantir a precisão e a execução do atendimento dentro dos prazos estabelecidos, apoiando a equipe a manter e melhorar os SLAs definidos, mas priorizando sempre a qualidade do atendimento e a resolução do tema trazido pelo cliente, com clareza e empatia;\nDocumentar todos os processos de acordo com a equipe off-shore;\nO trabalho é realizado sob supervisão e recebe instruções detalhadas para executar tarefas.\nSeguir as prioridades fornecidas para a execução do trabalho;\nGerenciar a comunicação constante e eficaz com clientes internos e externos da TD SYNNEX;\nRequisitos e Qualificações\nSuperior cursando ou completo em Administração, Gestão Empresarial, Gestão de TI ou áreas correlatas.\nObrigatório experiência em Excel intermediário-avançado;\nExperiência em canais de TI, de preferência em distribuidores ou fornecedores de software, é um diferencial.\nInformações Adicionais\nLocalidade: São Paulo, SP\nHorário de trabalho: segunda à sexta-feira das 09h às 18h\nModelo Híbrido\nAt TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.\nWhat’s In It For You?\nElective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.\n Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.\nElevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.\nDiversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.\nMake the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.\nConnect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.\nDon’t meet every single requirement? Apply anyway.\nAt TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. 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