{"id":3360059,"url":"https://alion.io/job/td-synnex-sap-business-analyst-functional","title":"SAP Business Analyst ( Functional)","company":{"id":14275,"name":"TD SYNNEX","domain":"tdsynnex.com","url":"https://alion.io/company/td-synnex","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":46,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-30T19:17:26Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Job Purpose:\nThe SAP Business Analyst is the lead for the SAP landscape in Singapore. The role works directly with users across finance, supply chain, sales operations and customer service to understand how they work today, where the system gets in their way, and what needs to change. It converts that understanding into clear SAP requirements, process designs and change requests that the configuration, development and support teams can act on.\nThis is a hands-on role rather than a purely supervisory one. The manager spends time with users in the business, runs workshops, writes the specifications, tests the outcome and sees changes through to adoption. They are the main point of contact between the user community and the wider IT organisation for anything SAP-related, and are accountable for the quality of analysis, documentation and user support in their area.\nKey Responsibilities\nWorking with Business Users\nAct as the primary contact for business users on SAP process and system questions, building relationships that make people comfortable raising problems early.\nRun requirement workshops, process walkthroughs and interviews to understand how work is actually performed, including the workarounds people have built outside the system.\nChallenge requests constructively, separating what the business genuinely needs from what it has simply always done, and agree a scope that can be delivered.\nKeep users informed on the status of their requests, explaining decisions, timelines and trade-offs in plain business language.\nDeliver user training, floor-walking and refresher sessions, and produce user guides and quick reference material that people will actually use.\nSAP Process and Functional Analysis\nAnalyse end-to-end SAP processes across order-to-cash, procure-to-pay, record-to-report and inventory management, identifying inefficiencies, control gaps and manual effort that can be removed.\nPerform fit-gap analysis on new requirements, recommending standard SAP capability ahead of custom development wherever the business outcome allows.\nProduce functional specifications, process maps, configuration change requests and user stories that are unambiguous to both business users and technical teams.\nAssess the downstream impact of proposed changes across integrated modules and interfaces before design is signed off.\nWork with functional consultants, developers and solution architects to validate that what is built matches what was specified.\nProject and Change Delivery\nLead the business analysis workstream on SAP projects, enhancements and rollouts, from scoping through design, build, testing, cutover and post-go-live support.\nDesign and coordinate user acceptance testing, including test scenarios, data preparation, defect triage and business sign-off.\nSupport data migration and cleansing activity by defining mapping rules, validation checks and reconciliation criteria with the business.\nManage the SAP demand and change backlog, prioritising work against business value, effort and risk, and reporting progress to IT and business leadership.\nPlan business readiness for each release, covering process documentation, training, communications and hypercare arrangements.\nSupport, Governance and Team\nProvide second-line functional support on escalated SAP incidents, investigating root cause and distinguishing genuine system defects from process or training gaps.\nEnsure changes follow change control, segregation of duties and audit requirements, and that process and configuration documentation is kept current.\nManage day-to-day working relationships with implementation partners and managed service providers, holding them to agreed scope, quality and timelines.\nGuide and develop analysts and key users, setting analysis standards and templates so that documentation is consistent and reusable across projects.\nSkills and Experience\nSAP Skills\nHands-on experience with SAP ERP in a functional or process analysis capacity, with strong working knowledge of at least two core process areas such as SD, MM, FI or WM.\nUnderstanding of SAP master data structures, organisational design and the configuration levers available within standard functionality.\nAbility to read and interpret SAP transactions, standard reports and error messages well enough to investigate an issue before escalating it.\nExperience of SAP project delivery through a full lifecycle, including testing, cutover and post-go-live support.\nExposure to SAP S/4HANA and to integration with surrounding systems, such as EDI, warehouse, e-commerce or reporting platforms, is an advantage.\nBusiness Analysis Skills\nStructured requirement elicitation and documentation, including process mapping, functional specifications, user stories and acceptance criteria.\nFit-gap and impact analysis, with sound judgement on when to configure, when to build and when to change the process instead.\nTest design and coordination, including UAT planning, defect management and readiness assessment.\nData analysis and problem investigation, using Excel or reporting tools to trace an issue back to its source rather than relying on assumption.\nFamiliarity with project delivery methods, both waterfall and Agile, and with formal change control and documentation discipline.\nWorking with Users and Stakeholders\nConfident facilitating workshops with mixed groups, including users who are sceptical about system change.\nAble to explain technical constraints in business terms and business priorities in technical terms, and to reach agreement without escalation.\nPatient and credible when training or supporting users, with a genuine interest in how their work gets done.\nComfortable presenting recommendations, options and status updates to senior stakeholders and steering forums.\nQualifications\nDegree in information systems, business, accounting, supply chain, engineering or a related discipline.\nAt least eight years of relevant IT or business analysis experience, including a minimum of three years working directly with SAP.\nProfessional certification such as CBAP, PMP or an SAP functional module certification is desirable but not essential.\nAt Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.\nWhat’s In It For You?\nElective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.\n Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.\nElevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.\nDiversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.\nMake the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.\nConnect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.\nDon’t meet every single requirement? Apply anyway.\nAt Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!\nWe are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. 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