{"id":3971698,"url":"https://alion.io/job/td-synnex-team-leader-cloud-integrity","title":"Team Leader Cloud Integrity","company":{"id":14275,"name":"TD SYNNEX","domain":"tdsynnex.com","url":"https://alion.io/company/td-synnex","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":108,"ghost_share":0,"stale_share":0.796,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-09T16:24:19Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T22:40:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Purpose:\nThe Cloud Systems & Services team is responsible for optimizing the business processes and operational capabilities required to support Cloud and recurring Software license models. This includes delivering scalable shared services through TD SYNNEX-owned Shared Service Centers and selected service partners.\nThe Cloud Marketplace, Processes & Operational Monitoring Manager will lead a team of analysts and specialists responsible for designing, implementing and continuously improving scalable central operational processes and monitoring services aligned with TD SYNNEX’s Cloud and platform offerings across EMEA.\nA key element of the role is to ensure that TD SYNNEX has appropriate operational processes and monitoring capabilities to identify and manage exceptions across Cloud consumption-based businesses. This includes supporting the monitoring team, coordinating investigations and escalations, ensuring effective stakeholder communication, and driving continuous improvement based on operational incidents and lessons learned.\nThe role will enable resellers and local sales teams by ensuring effective management of queries and incidents, supporting the introduction of new Cloud solutions and associated products and services into the marketplace, and accelerating time to revenue through the development, improvement and consolidation of end-to-end processes.\nThe team will collaborate across Business Units, Sales, Operations, Technology, Support, Finance/Credit and key vendor stakeholders to develop scalable operational models and deliver high-quality services aligned with agreed KPIs and business expectations.\nPeople & Operational Leadership\nManage and coordinate resources across onshore and offshore service organizations.\nEnsure high standards of customer and partner service across the team’s operational responsibilities.\nBuild a culture of accountability, continuous improvement, collaboration and operational excellence.\nDefine and monitor operational KPIs, SLAs and service performance.\nCloud Marketplace & Process Management\nDesign, implement and continuously improve scalable end-to-end operational processes supporting Cloud marketplaces, eCommerce platforms and recurring consumption-based business models.\nEnable Sales, Business Units, resellers and partners by providing structured operational support for platform queries, incidents, escalations and new Cloud solutions.\nIdentify opportunities to simplify, standardize and automate processes, reducing manual intervention and improving speed to revenue.\nEnsure customer enquiries and operational escalations are effectively managed, resolved and closed within agreed service levels.\nDrive weekly and monthly operational communications, KPI reviews and business reporting.\nOperational Monitoring Capabilities\nDevelop and oversee operational monitoring capabilities for Cloud consumption-based services, including the identification of consumption patterns and unusual account behavior.\nCoordinate with Business, Sales, Support, Technology, Finance/Credit and vendor teams when unusual Cloud consumption is identified.\nEnsure incidents are appropriately documented, tracked and analyzed to provide clear ownership, traceability and management visibility.\nSupport vendor-specific escalation and credit recovery processes where fraudulent or unauthorized consumption results in financial exposure.\nTranslate lessons learned from operational and fraud-related incidents into preventive controls, process enhancements, monitoring improvements and partner/customer best practices.\nPromote proactive monitoring capabilities around consumption anomalies, account activity, access controls, unused accounts and security-related operational indicators.\nSupport the development of scalable dashboards, alerting mechanisms, reporting and automation to improve detection and operational decision-making.\nKnowledge, Skills and Experience:\nSolid understanding of E-commerce with a good technical background.\nGood level of Excel and MS office skills\nPeople management skills\nEnglish is required and other language skills a benefit but not essential\nSelf-motivated and proactive\nStrong Interpersonal skills (i.e Communication)\nAbility to work as part of a team\nUnderstanding of multi-cultural environments\nProven track record building relationships at board level\nAbility to lead reviews and provide clear analysis, to ensure project specification is fully implemented.\nExperience in a fast moving sales environment\nAwareness of change management principles\nAt TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.\nWhat’s In It For You?\nElective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.\n Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.\nElevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.\nDiversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.\nMake the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.\nConnect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.\nDon’t meet every single requirement? Apply anyway.\nAt TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!","description_format":"text","description_chars":6253,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Servers & Data Center Hardware","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-11-09T16:24:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":53,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-10T02:08:16Z"},"pay":null,"html_url":"https://alion.io/job/td-synnex-team-leader-cloud-integrity","json_url":"https://alion.io/job/td-synnex-team-leader-cloud-integrity.json","meta":{"generated_at":"2026-11-10T02:08:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5029,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14275},"rest":"https://alion.io/mcp/rest/get_company?id=14275"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftd-synnex-team-leader-cloud-integrity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftd-synnex-team-leader-cloud-integrity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftd-synnex-team-leader-cloud-integrity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/td-synnex-team-leader-cloud-integrity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftd-synnex-team-leader-cloud-integrity"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3971698}},{"tool":"search_jobs","arguments":{"company":"tdsynnex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3971698},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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