{"id":3062358,"url":"https://alion.io/job/tdsgs-svp-human-resources","title":"SVP, Human Resources","company":{"id":4459900,"name":"TDS Global Solutions","domain":"tdsgs.com","url":"https://alion.io/company/tdsgs","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":128000,"max_usd":250000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":202},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-25T20:23:13Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Our client is a global customer experience consulting service provider disrupting the industry with solutions that enable businesses to scale globally while achieving top customer satisfaction. They are focused on the industries of Travel & Hospitality, Logistics, Insurance, Healthcare, Financial Services, and other Tech Businesses. Our client offers delivery in 10 different countries, in 32 languages, with over 29,000 agents. They believe that great customer experiences begin with great human experiences and put their team first to ensure this is achieved.\nThis executive will partner with senior leadership to align workforce priorities with business growth, operational performance, and the employee experience. The role will oversee key HR functions, including employee relations, talent management, leadership development, performance management, compensation and benefits, and HR compliance, while partnering closely with Talent Acquisition and operational leaders.\nThe successful candidate will combine strategic leadership with practical execution and bring experience supporting a large, diverse workforce in a fast-paced, service-driven environment.\nKey Responsibilities\nHR Strategy and Executive Partnership\nDevelop and execute an HR strategy that supports business objectives, organizational growth, and operational needs.\nServe as a trusted advisor to executive leadership on workforce planning, organizational design, talent, and employee matters.\nTranslate business priorities into actionable people initiatives with clear measures of success.\nLead and develop the HR leadership team, strengthening accountability, service quality, and business partnership.\nManage HR budgets and resources to ensure effective and efficient delivery of services.\nTalent Management and Leadership Development\nBuild talent management and succession planning programs that strengthen leadership capability and organizational readiness.\nPartner with Talent Acquisition and business leaders to align hiring priorities with workforce demand and growth plans.\nOversee performance management processes that promote clear expectations, consistent feedback, and employee development.\nPartner with Training and operational leaders to identify capability gaps and support development programs.\nStrengthen internal mobility and career development opportunities to retain high-performing employees.\nEmployee Relations and Engagement\nOversee employee relations practices that promote fair treatment, consistent decision-making, and timely resolution of concerns.\nProvide executive guidance on complex employee matters, investigations, and escalations.\nDevelop strategies to improve employee engagement, retention, and the overall employee experience.\nPartner with operational leaders to address attrition, attendance, and other workforce challenges.\nPromote an inclusive workplace culture grounded in respect, accountability, and open communication.\nHR Operations and Compliance\nOversee the delivery of consistent, responsive HR services across assigned locations and business units.\nEstablish and maintain HR policies, procedures, and governance aligned with applicable employment laws and business requirements.\nPartner with legal and compliance teams to identify and manage employment-related risks.\nEnsure accurate HR records, effective HR systems, and appropriate handling of confidential employee information.\nUse workforce data and HR reporting to identify trends, guide decisions, and measure the effectiveness of people initiatives.\nCompensation and Benefits\nOversee compensation and benefits strategies that support talent attraction, retention, internal equity, and financial objectives.\nPartner with business and finance leaders on workforce costs, compensation planning, and annual review processes.\nEvaluate market competitiveness and recommend adjustments to reward programs as needed.\nEnsure compensation and benefits practices are communicated clearly and administered consistently.\nOrganizational Change and Continuous Improvement\nLead the people-related aspects of organizational change, business expansion, and operational transformation.\nSupport leaders in communicating and implementing changes effectively across the workforce.\nImprove HR processes, systems, and service delivery through technology, automation, and continuous improvement.\nBalance consistent HR standards with the needs of local markets and operating teams.\nRequirements\nExtensive progressive HR leadership experience, including senior executive responsibility within BPO, contact center, customer experience, shared services, or a comparable labor-intensive service environment.\nDemonstrated experience supporting a large, geographically dispersed workforce across multiple sites or business units.\nStrong knowledge of HR strategy, employee relations, talent management, organizational development, compensation and benefits, and HR operations.\nExperience addressing workforce challenges in a high-volume, fast-paced operating environment, including retention, engagement, and leadership capability.\nProven ability to advise senior executives and align people strategies with business and financial priorities.\nExperience leading and developing HR teams and managing complex cross-functional initiatives.\nStrong understanding of applicable employment laws, HR compliance, and employee relations practices within the markets supported.\nAbility to interpret workforce metrics and translate insights into practical business actions.\nStrong communication, stakeholder management, influencing, and change management skills.\nSound judgment, discretion, and the ability to handle sensitive matters with professionalism and integrity.\nPreferred Qualifications\nExperience supporting multinational BPO/CX operations.\nExperience leading HR transformation, HR technology implementation, or shared services improvement.\nExperience supporting business expansion, organizational restructuring, or acquisition integration.\nRelevant professional HR certification or an advanced degree in human resources, business administration, or a related field.","description_format":"text","description_chars":6112,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United 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