{"id":1686542,"url":"https://alion.io/job/teachworks-client-success-manager","title":"Client Success Manager","company":{"id":2704563,"name":"Teachworks","domain":"teachworks.com","url":"https://alion.io/company/teachworks","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States","Canada"],"countries":["US","CA"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":173},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-06T22:40:47Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Job Description: \nClient Success Manager\nInReach I Jonas Software\nRemote USA or Canada\nPosition Summary\nThe Client Success team is looking to find an experienced service representative to help build and deliver a world class experience to our Clients. The Client Success Manager will also need to be keenly aware of client needs and be responsible for following through with upsell opportunities.\nResponsibilities\nOffer support for high touch accounts servicing legal, medical, and other industries and organizations\nManage tasks tied to the pre-, post-, and sustaining implementation of our InReach platform\nPossess a Client-focused mentality to ensure the success of our Client’s continuing education programs\nMaintain positive and meaningful relationships with our Clients by demonstrating integrity and building trust\nIn collaboration with Management, identify and provide ideas for improvements that are related to increased efficiencies, improved processes, and the overall success of the team\nDocument and track all Client interactions in an organized way\nProvide pro-active service with the goal of delivering solutions and root cause analysis prior to Clients identifying upsell opportunities\nManage Special Projects as necessary\nMaintain extemporary quality standards\nIdentify and communicate any threats, obligations and opportunities to the Manager and the Team\nWork collaboratively with product management and engineering teams to enhance and fix bugs in the InReach platform\nDrive revenue growth through organic growth and Back to Base sales\nPerform other duties as assigned by the Manager\nTypical Hours Required\nThis is a 40-hour per week, full-time role. Exact hours worked can be flexible, as long as they allow for the business and client needs to be fulfilled.\nJob Qualifications\nHigh school or equivalent\nClient Success Management experience: 3 years or more\nData entry: 1 year (preferred)\nSales experience: 1 year (preferred)\nExperience mentoring client service representatives or peers\nPersonal and professional commitment management experience including break and lunch schedule administration\nExperience in a priority setting, being able to effectively prioritize tasks and handle multiple tasks simultaneously\nExcellent organizing abilities, effective and clear written and verbal communication along with highly developed listening skills to clients and colleagues\nStrong client focus orientation and critical thinking skills to resolve complex client concerns/issues on their own, solution-oriented mindset\nProven ability to maintain patience, composure, and have compassion to de-escalate difficult situations to resolve conflicts by both email and over the phone\nDemonstrated interpersonal savvy, relates well to all kinds of people, able work effectively with client admins and all teams in the company\nUnderstanding of the importance of informing clients and colleagues of time sensitive information\nDemonstrated ability to apply critical thinking skills to identify and provide ideas for improvements that are related to increased efficiencies, improved process, and the overall success of the Team\nAbility to understand the clients' business objectives and to identify opportunities to expand value through thoughtful recommendations\nDesire to learn and grow, and collaborate with other members of the Team\nExemplary attendance record\nMust demonstrate strong integrity and trust\nPossesses a drive for exceeding revenue targets and goals\nIntermediate to advanced Microsoft Office skills\nFamiliarity with HTML and CSS preferred, but not required\nBenefits & Compensation\n$25.00 per hour pay rate\nRemote/work from home setup\nHealth benefits\n401K / Stock opportunities\nBusiness Unit: \nInReachScheduled Weekly Hours:\n40Number of Openings Available: \n1Worker Type: \nRegularMore About Jonas Software:\nJonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.\nJonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.\nJonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.\nHeadquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.","description_format":"text","description_chars":4976,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T10:29:02Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.929,"p_room":0.75,"age_days":12,"expected_fill_days":16,"reasons":["conf:4","urgency","velocity","win:late"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/teachworks-client-success-manager","json_url":"https://alion.io/job/teachworks-client-success-manager.json","meta":{"generated_at":"2026-10-07T00:25:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":680,"day_limit":5000,"remaining_today":4320,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2704563},"rest":"https://alion.io/mcp/rest/get_company?id=2704563"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteachworks-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteachworks-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteachworks-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teachworks-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteachworks-client-success-manager"}]}