{"id":2164575,"url":"https://alion.io/job/teads-it-operations-engineer","title":"IT Operations Engineer","company":{"id":52951,"name":"Teads","domain":"teads.com","url":"https://alion.io/company/teads","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":13,"ghost_share":0,"stale_share":0.846,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Microsoft Defender","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Zero Trust","optional":true},{"name":"Zscaler","optional":true}],"status":"live","first_seen_at":"2026-10-09T08:53:20Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T00:30:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Teads \nTeads is a leading omnichannel advertising platform building the future of digital advertising where quality content, trusted publishers, ambitious brands, and human creativity can thrive. Operating at true scale - processing 18 billion ad opportunities every single day - we connect global brands with a monthly reach of over 2.2 billion unique users.\nAt Teads, we believe your impact travels further. We are a borderless team of 1,700+ innovators across 30+ countries who favor outcome over tenure, value trusted autonomy, and use predictive AI to amplify human ingenuity rather than replace it. We move at pace, tackle genuinely complex problems, and foster a high-accountability culture that stays genuinely human. If you are looking for room to build and meaningful scope, you belong here. Learn more atwww.teads.com.\nAbout the opportunity \nOur global IT team supports Teadsters worldwide, from first-level support to managing and standardizing major information systems. We are looking for an IT Operations Engineer to strengthen our New York presence, own day-to-day endpoint and end-user operations for the US region, and work closely with the global IT team on identity, device management, and security hygiene.\nYou are a resourceful, hands-on problem solver who resolves issues autonomously, documents what you learn, and keeps users productive. You will balance daily support with improving the tools, processes, and automation behind it.\nWhat will you do?\nProvide Tier 2 / Tier 3 technical support to Teadsters in US and across the globe: hardware, OS, applications, network, VPN, and authentication issues.\nManage the endpoint fleet (primarily macOS, with Windows) through MDM: enrollment, configuration, software deployment, patching, and compliance.\nAdminister identity and access: SSO and MFA, user and group provisioning, access requests and permissions, and secure access removal (Okta and directory services).\nRun the onboarding and offboarding process end to end: laptop and account setup, welcome sessions for new hires, device recovery, and access revocation.\nTrack hardware, software, and license assets across their lifecycle; order IT equipment and manage vendors.\nMonitor vulnerability and endpoint security tooling and act on findings with the Security team.\nKeep core services stable and available: Google Workspace, Microsoft 365, Zoom, Slack, and related SaaS.\nSupport the New York office: network, printers, meeting rooms, AV, and live-streaming for global town halls and events.\nCreate and maintain documentation and runbooks; contribute to global standardization of IT processes.\nIdentify recurring issues and fix root causes through automation, scripting, or process changes\nWhat will you bring to the team?\nYour skills and experiences:3+ years of experience in IT support or IT operations in a fast-paced, global environment.\nHands-on experience supporting macOS and Windows in a hybrid environment.\nExperience with MDM and endpoint management tools (Jamf, Kandji, Intune, NinjaOne, or similar).\nExperience administering an identity provider (Okta, Entra ID, or similar), including SSO, MFA, and the user lifecycle.\nExperience with ticketing and request-management systems (Jira, ServiceNow, or similar) and tracking assets and operations.\nSolid knowledge of networking fundamentals (DNS/DHCP, VLANs, VPN, Wi-Fi) and endpoint security basics.\nExperience with productivity suites (Google Workspace, Microsoft 365) and video conferencing systems.\nStrong communication skills, a service mindset, and a real sense of ownership and accountability.\nFluency in English.\n\nBonus points:Experience with secure web gateway or zero-trust tools (for example Zscaler) and endpoint security platforms (for example Microsoft Defender).\nScripting or automation skills (Bash, Python, or PowerShell).\nExperience supporting remote teams and managing devices remotely.\nExperience with AV and live-streaming for company events.\nRelevant certifications (for example Jamf, Okta, Microsoft, or CompTIA).\n\nYou connect with our values:Relentless Customer Focus: You put customers at the heart of everything, building strong relationships, understanding customers needs, and making decisions that keep their perspective front and center.\nAct Today, Not Tomorrow: You make smart decisions quickly, prioritize action over perfection, and keep things moving forward, even when things aren’t 100% clear.\nObsess About Outcomes: You’re outcome-driven, take ownership of your results, and work through challenges to deliver what really matters.\nEvolve Through Change: You’re adaptable, curious, and see change as a chance to learn and improve. You evolve your skills to keep up and push ahead.\nHuman-driven, Powered by AI: While we use AI to drive performance, it’s our people who make the real difference. You bring empathy, collaboration, and a love of learning to everything you do.\n\nThe pay range for this position is USD $70,000 to $100,000 annually. The actual amount offered may be higher or lower, based on non-discriminatory factors such as experience, job-related knowledge, skills, and abilities. In addition to salary, you may be eligible for our competitive benefits and perks to support you and your family as part of Teads’ total rewards package.\nLife at Teads\nAt Teads, we don’t just offer jobs. We blend creativity, technology, and cutting-edge data to shape the future of media. \nAs a Teadster, you’ll work alongside smart humans, collaborate with meaningful brands, and leverage advanced AI and automation to redefine how advertising works in a transparent, privacy-first world. \nWe are builders, innovators, and future-thinkers. If you are excited by the evolution of technology and ready to embrace the future of AI-driven media, you belong here.\nWhy Join Us?\nA New Era of Media: We’ve merged two open internet category leaders, Outbrain and Teads to create a unified omnichannel platform. Together, we drive results from branding to performance across CTV, mobile, and web.\nAI-Powered Innovation: We actively embrace AI and next-gen technology to solve complex industry challenges. We look for curious minds who aren't afraid to experiment, adapt, and lead the charge into the future of digital advertising.\nGrowth & High Performance: Our culture is dynamic, global, and built on excellence. We are committed to your success, offering the modern tools, mentorship, and development opportunities you need to thrive.\nBelonging & Impact: We foster a welcoming, diverse environment where approachable, resourceful, and passionate people excel. Through our employee-led Employee Resource Groups (ERGs), you can actively drive change in areas like sustainability, women’s empowerment, charitable initiatives, and DE&I.\nEqual Opportunity Employer\nTeads is committed to diversity, equity, and inclusion at all stages of recruitment and employment. 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