Sr. Client Director (Germany)

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WHO WE ARE

Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium’s leadership in CDP is translating directly into leadership in enabling enterprise AI strategies. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.

More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.

Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these. We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.

With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation. Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:

• A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms

• 2025 TrustRadius Award Winner: Buyer’s Choice

• 2024 Invoca Partner Collaboration Award

• 2024 G2 Leader in Tag Management & Enterprise Data Governance

• Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)

• Named on Destination CRM’s 2024 Top 100 Technologies List for Sales

• Named on the 2024 Best and Brightest in the Nation list

• BuiltIn’s 2024 Best Place to Work

WHAT WE ARE LOOKING FOR

Tealium is seeking a results-oriented Client Director to serve as the commercial owner and strategic partner for a portfolio of high-value customer accounts. In this role, you will champion customer success by driving retention, accelerating product adoption, and identifying strategic opportunities for revenue expansion. By taking full ownership of account growth and leveraging data-driven decision making, you will align customer business objectives with Tealium’s enterprise data solutions, directly advancing our market leadership and revenue goals.

As the ideal candidate, you possess an ownership mentality and a track record of building multi-threaded relationships across complex corporate environments. You excel at cross-functional collaboration, uniting technical and go-to-market teams to orchestrate seamless customer journeys. By integrating AI-enabled workflows and modern SaaS methodologies into your account management strategy, you will proactively mitigate commercial risk, optimize account health, and deliver measurable business outcomes that maximize value for both our clients and Tealium.

Candidates must be located in Germany and be fluent in German. This position is based in Germany and is governed by German labor regulations and local employment standards.

YOUR DAY TO DAY

• Act as a trusted advisor across a portfolio of Tealium customers, driving incremental value, retaining and expanding the customer use of Tealium’s products and services.

• Orchestrate seamless cross-functional alignment among Implementation Engineers, Solution Consulting, Support, Product, and Marketing teams to deliver unified customer experiences and speed time-to-value.

• Utilize AI-enabled analytics tools and health signals to identify usage gaps, mitigate commercial risks, and proactively optimize renewal pipelines.

• Establish and cultivate multi-threaded relationships with decision-makers and key influencers to deeply embed Tealium into core business workflows.

• Formulate and present value-driven expansion proposals that directly map customer business objectives to advanced platform capabilities and measurable ROI.

• Partner with technical experts to continuously assess implementation success, drive deeper product adoption, and unlock new enterprise use cases.

• Own end-to-end commercial negotiations, contract execution, and renewal forecasting with a transparent, outcome-oriented focus.

WHAT YOU BRING TO TEALIUM

• 7+ years in customer-facing roles (Solutions Consulting, Account Executive, Customer Success, Technical Account Manager) within SaaS, Customer Data Platforms (CDP), Tag Management, Data Clouds, or Digital Marketing ecosystems.

• Fluency in German and English is required to partner with clients and internal teams.

• Proven ability to establish credibility with decision-makers and construct data-driven business cases that align complex technology solutions with client goals.

• Exceptional cross-functional collaboration skills with a track record of aligning internal stakeholders, including Sales, Operations, Legal, and Finance, to streamline deal execution.

• Project and programme management capability, with experience coordinating complex, cross-functional customer initiatives, managing dependencies, risks, timelines, and stakeholders to drive clear accountability and successful delivery.

• Technical fluency and agility, with the ability to quickly translate complex data architecture concepts into clear, value-oriented business impact for non-technical stakeholders.

• Modern operational mindset, leveraging AI tools and predictive analytics to improve productivity, track health metrics, and make informed strategic account decisions.

• Adaptable, resourceful problem-solving approach paired with a commitment to continuous learning in an evolving martech landscape.

• Strong negotiation capability combined with transparent, polished communication skills that foster long-term customer trust and alignment.

• Ability to travel up to 25% for close partnership with clients as required.

WAGE TRANSPARENCY

In several countries worldwide, including regions within the EMEA and APJ, employers are required or strongly encouraged to include salary ranges in job postings. While requirements vary by location, transparency is a core value at Tealium. We’re committed to providing clear and consistent compensation information to all applicants, regardless of location.

This position offers a base salary range of €80,000 - 102,000 (Euro) annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options.

WHY YOU WANT TO WORK HERE

At Tealium, we don’t just offer the ordinary, we provide the extraordinary:

• Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
• Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs

Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.

The highly relevant and differentiated positioning of Tealium’s solutions makes this a unique and rewarding career opportunity.

*Offerings vary by level and location.