{"id":3604656,"url":"https://alion.io/job/team-blue-customer-success-advisor","title":"Customer Success Advisor","company":{"id":54396,"name":"team.blue","domain":"team.blue","url":"https://alion.io/company/team-blue","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bratislava, Slovakia"],"countries":["SK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":true,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T10:33:36Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-11T13:01:18Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Company\nteam.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.3 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.\nteam.blue 's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.\nPosition\nThe Customer Success Advisor (CSA) is a pivotal role within Websupport and serves as the trusted first point of contact for our customers. Acting as a small business expert and online presence specialist, you will go beyond traditional customer support to build meaningful customer relationships, understand business needs, and help customers unlock the full value of our products and services. Through consultative conversations and expert guidance, you will contribute directly to customer success, retention, and business growth.\nResponsibilities\nFacilitate business discussions and recommend solutions across a broad range of customer needs through email, chat, and phone channels.\n\nBuild trusted relationships with customers by understanding their goals, challenges, and opportunities.\n\nGuide customers through inquiries and requests, providing tailored solutions and escalating complex issues when necessary.\n\nDeliver a world-class customer experience during every interaction.\n\nAdvocate for customers by bringing forward their feedback and helping drive continuous improvements.\n\nProvide expert recommendations on company products and services, helping customers maximize their online success.\n\nParticipate actively in training and development initiatives to strengthen both technical and customer-facing skills.\n\nSupport the onboarding and development of new colleagues.\n\nCollaborate closely with internal teams to ensure customer needs are resolved effectively.\n\nContribute to process improvement initiatives and support broader team objectives when required.\n\nProfile\nCustomer-centric mindset with a genuine passion for helping customers succeed.\n\nExcellent communication and interpersonal skills with the ability to build trust and rapport.\n\nStrong active listening and problem-solving abilities.\n\nAbility to understand customer needs and recommend appropriate business and technical solutions.\n\nComfortable handling multiple priorities in a fast-paced environment.\n\nCollaborative, proactive, and adaptable approach to work.\n\nSolid understanding of how digital products and services can support small businesses.\n\nStrong interest in technology and the IT industry.\n\nSolution-oriented mindset with a desire to continuously learn and grow.\n\nPrevious experience in customer service, customer success, sales, account management, or a similar customer-facing role is considered an advantage.\n\nRight to Work\nAt any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we can't support relocation packages or visa sponsorship.\nCome as you are\nEveryone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.\nESG\nAt team.blue, we are committed to building a sustainable and responsible business. We strive to create a positive impact through responsible environmental practices, social responsibility, and strong governance, helping both our employees and customers build a better digital future.","description_format":"text","description_chars":3736,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Domain Registrars & Registries","Web Hosting & VPS","Website Builders"],"lifecycle":[{"event":"open","at":"2026-11-02T11:12:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":11,"expected_fill_days":49,"reasons":["conf:3","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/team-blue-customer-success-advisor","json_url":"https://alion.io/job/team-blue-customer-success-advisor.json","meta":{"generated_at":"2026-11-11T18:54:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36385,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54396},"rest":"https://alion.io/mcp/rest/get_company?id=54396"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteam-blue-customer-success-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteam-blue-customer-success-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteam-blue-customer-success-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/team-blue-customer-success-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteam-blue-customer-success-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3604656}},{"tool":"search_jobs","arguments":{"company":"team.blue","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3604656},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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