{"id":1641158,"url":"https://alion.io/job/team-fx-general-manager","title":"General Manager+","company":{"id":1384974,"name":"Team FX","domain":"teamfx.ca","url":"https://alion.io/company/teamfx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":151000,"period":"year","method":"role_country_seniority_unknown","sample_n":12232},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-25T17:24:27Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-20T05:50:54Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Description\nAt TEAM FX, we strive to make a positive impact in the lives of others EVERY SINGLE DAY! We’ve created a fitness and wellness experience that inspires people to perform and feel their best. We employ elite, high-performing team members who have an unparalleled commitment to customer service and satisfaction. Individuals who are passionate about health and wellness, not only for themselves, but for members and prospective members. We empower members, providing them with extraordinary facilities and services that help them achieve their goals and live their best life.\nPOSITION SUMMARY & ESSENTIAL FUNCTIONS\nThe growth and success of a location depends on its people and how they are led. The General Manager+ has sole oversight over the day-to-day operations and management of the entire facility - they set the standard for the TEAM, they are the stewards of our Culture and must embody our Core Values and use them to guide them and hold the TEAM accountable in everything we do at FX.\nThe General Manager+ is the Leader, they set the tone, they must bring the energy and take pride in our mission and their TEAM. They create a positive work environment to empower our TEAM to do great things, motivating and inspiring the TEAM to show up every day, excited and energized to provide an exceptional experience. They create a TEAM of critical thinkers that can handle whatever comes at them with honestly and compassion, maintaining an open mind and positive outlook. They create an internal culture where communication is open and honest, where they believe that being a good listener and responding in a level-headed and compassionate manner is an integral part of providing an exceptional experience with our guests and within our TEAM.\nThe General Manager+ will collaborate with the Regional Facility Operations Manager to create the annual strategic goals and revenue projections for their facility and will be responsible for driving revenue and sales growth to meet/exceed weekly, monthly and yearly goals. The General Manager leads their team daily to achieve FX’s mission to make a positive impact on lives through passion, engagement and evolution.\nLEAD - INSPIRE - MANAGE - ACCOUNTABILITY (LIMA)\nInspire the TEAM by creating an environment that embraces our culture, drives initiative and accountability to achieve goals, empowering the TEAM to work efficiently & effectively to identify and resolve issues and going above and beyond to meet the needs and provide the most exceptional experience for each and every guest and member. \nUnderstands the company's mission statement, core values, and overall culture of FX, and serves as a Champion - leading by example and holding all teammates accountable to our values and standards.\nMaintains managerial oversight for the entire facility and communicates regularly to the TEAM, Guests and partners - notifying of any facility news, updates, issues, TEAM changes, etc. Communication is key in ensuring employee, guest and partner satisfaction.\nAccountable for the daily, monthly, yearly financial performance of the facility while driving revenues and managing expenses.\nReview key metrics and areas of focus with managers to support the development of action plans and activities that drive improvement in key metrics.\nConducts two scorecard meetings with all personal trainers on Weeks 2 and 4 of every month. Week 2 is a touch base and progress check, Week 4 ensures current month’s targets are achieved and next month’s targets and plan is in place. \nConducts a monthly 1 on 1 with Senior Team Lead, Team Lead, and or Guest Relations teammates to ensure all daily, weekly, and monthly membership sales targets are achieved for current month and established for the following month.\nDEVELOP & IMPLEMENT STRATEGY\nIn collaboration with Regional Manager, work to create strategic annual goals: lives impacted, revenue to goal, budget, TEAM hiring/development, Guest Satisfaction, etc. \nDevelop strategy for the facility to drive TEAM, PRODUCT and GROWTH based off of the annual strategic goals set by Corporate.\nImplement effective strategies to achieve location and TEAM goals.\nStrategically maintain budgets and inventory.\nEnsure weekly trackers and monthly trainer & location scorecards are accurate and completed on time.\nPOLICY & PROCEDURES\nEffectively manage and communicate policies and procedures and ensure they are being uniformly enforced.\nMaintain high standards by upholding all playbooks and ensuring all policies and procedures are followed according to the TEAM FX Handbook.\nHold teammates accountable to all policies and procedures; And coach and/or take disciplinary action, as needed.\nEnsure all TEAM members adhere to dress code at all times.\nEnsure Personal Trainers and Group Exercise Instructors certifications are up-to-date and those who are expiring are on track for recertification CEU’s.\nIdentify areas for improvement and/or additional policy & procedures that would evolve our facility and services to continue to provide the most exceptional experience for our guests. \nEnsures all teammates follow the FX Guest Tour Process and everything it entails\nGUEST EXPERIENCE\nEnsure the TEAM is providing an exceptional experience through maintaining a “stage-ready” facility and upholding the FX standard, as laid out in the operations playbook.\nDevelop and deploy key strategies to aid in member/guest retention and engagement, working with Marketing and Wellness Services to execute any onsite events or member engagement activities.\nBe open to guest feedback and implement a strategy to better meet guest satisfaction, responding quickly to member inquiries and concerns.\nConduct a daily walkthrough of the facility to ensure cleanliness and safety of the facility is “state-ready” at all times. \nCommitted to delivering an exceptional guest experience: greeting members, walking through the facility, and building rapport with guests and members.\nWrite monthly General Manager+ emails to engage members, provide updates, promotions, upcoming events/seminars, etc. \nPromotes awareness of all services through member and guest communications\nCoordinate with all vendors ensuring facility retail/products/supplies are fully stocked with accurate inventory counts.\nEnsure maintenance schedules are being followed, to ensure equipment is working properly to reduce injury and limit liability, coordinating the repair and replacement of defective equipment when required.\nManage all facility maintenance and repairs.\nSERVICES\nResponsible to drive to meet/exceed all services projections: Including but not limited to; lead follow ups, booking guest appointments, exceptional guest experience and FX Guest Tour Process, overcoming objections, closing membership sales and personal training, booking personal training appointments for new members, obtaining referrals, family add-ons, setting up the FX Well app, and all aspect of proper new member onboarding.\nMeet and exceed leads to conversions goals. Daily, weekly and monthly targets apply for each individual teammate and the location.\nEnsures STL and GR Teammates are meeting and exceeding behavior expectations that drive increases in leads, guest appointments, guest tours, membership sales, and personal training engagement.\nEnsures Salaried Trainers are set up with a minimum of 5 FA’s per week (10 per week is the target) during weeks 2-12 of start date. \nCoach and develop personal trainers to generate their own leads and FA’s through outreach, meeting new members and guests (T.O. Process), referrals, building relationships with company partners (UA, TH, Physical Therapy, Cardiac Rehab) and local businesses. \nIdentify best practices and opportunities to drive improved results.\nIdentify new opportunities to help the facility to grow and improve membership and personal training revenue.\nWorks in collaboration with marketing department to create promotional activities to increase revenue and member satisfaction.\nLeverage local and community relationships to increase brand awareness, lead generation and conversion.\nAccountable for the member experience, engagement, acquisition, and retention.\nResponsible for ensuring salary trainers are engaged with members and integrated into the membership sales and tour process, in order to meet/exceed weekly fitness assessment goals and revenue projections. \nThe General Manager+ will also be responsible for building and maintaining a personal training client base and will have a maximum number of hours allotted monthly for personal training as directed by the Regional Facility Operations Manager. \nTEAM DEVELOPMENT AND RETENTION\nTrain and develop teammates through inspiring, coaching, and mentoring on company culture, location business goals, leadership and professional development, and exceptional guest experience.\nEncouraging open and honest feedback through weekly one-on-one meetings.\nAddressing situations directly in a clear compassionate manner.\nShowing up and being friendly, present and available for the TEAM.\nUsing words of affirmation to show appreciation on a regular basis.\nWearing multiple hats to go above and beyond for the TEAM by working hard and driving results.\nTaking the time to get to get to know each TEAM member individually to show appreciation for who they are as a person - valuing their role in the company but also caring about their personal time and work-life balance.\nCommunicating calmly and directly without assuming the worst or jumping to conclusions.\nLead the recruitment of elite, diverse teammates who embody and exemplify the company core values, culture, and skillset for their location.\nDetermine hiring goals for the year in collaboration with the Director of Facility Operations and the Regional Facility Operations Manager. \nEvaluate every department to make sure they are on-track with hiring and creating a pipeline of candidates.\nEnsure all direct reports follow established onboarding training timeline for their departments and that all staff are adequately trained and can fully execute their own duties.\nIs responsible for the onboarding, training and development of all salaried trainers, coordinates with Regional Training Director and notifies them of every new hire to ensure salaried trainers are supported and mentored properly. \nRetain current TEAM through continuous engagement, development, education, support, and accountability.\nResponsible for on-going sales and service education for all team members. \nResponsible for safety procedure education for all new and current team members on a quarterly basis.\nPARTNERSHIP GROWTH AND RETENTION\nConsistently network within the community to cultivate new corporate partnership opportunities. \nParticipate in community, chamber of commerce, business networking and other events to establish a strong connection within the community. \nMaintain a STRONG relationship with all current partners through engagement and continuous communication.\nIdentify opportunities for additional partnerships to add value and enhance member and guest experience. \nBUDGET\nOversees facilities budget, managing payroll, and coordinates purchase of new equipment.\nMaintains and holds the team accountable to monthly department and facilities budget.\nBudget hours for all department managers to be able to schedule guest relations teammate, trainers, group instructors, etc.\nOrder equipment/supplies and/or prize/reward items as necessary for the team and facility, while keeping within budget requirements\nCORE VALUES\nHas a full understanding of each core value and believes in the principles they stand for.\nExudes and exemplifies each core value and sets a good example for the TEAM, putting the principles into practice daily and using them to guide in decision making. \nHolds the TEAM accountable, actively teaching and communicating the core values in ongoing development and in everyday conversations.\nShowing affirmation and appreciation to TEAM members in the moment when they display co...","description_format":"text","description_chars":13886,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gifts, Party Supplies & Souvenirs","Workwear & 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