{"id":1810277,"url":"https://alion.io/job/team-fx-guest-relations-team-lead-4","title":"Guest Relations Team Lead","company":{"id":1384974,"name":"Team FX","domain":"teamfx.ca","url":"https://alion.io/company/teamfx","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Willow Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":193000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2726},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T15:34:07Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-20T16:43:35Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Description\nThe Guest Relations Team Lead is a hands-on leader who helps create an exceptional experience for Texas Health employees, community members, and guests. Because Texas Health Fitness Centers serve both Texas Health employees and the general public, this role balances outstanding hospitality, membership and service growth, and operational consistency. The Team Lead supports the Guest Relations Manager, coaches Guest Relations Teammates, and serves as a Manager-on-Duty to ensure the facility is welcoming, organized, safe, and stage-ready.\nLEADERSHIP & TEAM SUPPORT\nLead by example and model company standards, service expectations, policies, uniform requirements, and front-desk protocols.\nProvide in-the-moment coaching, role-play, recognition, and feedback to help Guest Relations Teammates succeed.\nSupport daily huddles and communicate key updates, promotions, goals, and priorities to the team.\nPartner closely with the Guest Relations Manager, membership sales team, and facility leadership to ensure consistent communication and teamwork.\nAssist with onboarding and training new Guest Relations Teammates; ensure required sales and systems training is completed.\nGUEST EXPERIENCE & MEMBERSHIP GROWTH\nDeliver and coach exceptional service for members, guests, and prospects across every interaction.\nSupport membership, personal training, service, and promotional goals through tours, lead follow-up, outreach, referrals, and upselling.\nEnsure the team is knowledgeable about memberships, services, equipment, wellness programming, and current promotions.\nAddress guest concerns and complaints professionally, escalating significant issues to the appropriate leader when needed.\nGather member feedback and identify opportunities to strengthen the guest experience.\nMANAGER-ON-DUTY & OPERATIONS\nServe as Manager-on-Duty, including opening and closing responsibilities, facility security, cash-handling procedures, and escalation support.\nComplete regular facility walks to ensure cleanliness, safety, organization, and a stage-ready environment throughout the club.\nMaintain accuracy in CRM, lead-generation, scheduling, and transaction systems; assist teammates with troubleshooting and proper system use.\nReport equipment damage, facility concerns, technology issues, and significant teammate or guest matters promptly.\nHelp improve systems, workflows, and team practices that support a more efficient operation and stronger guest experience.\nRequirements\nA minimum of six months of Guest Relations or customer-service experience preferred; leadership experience is a plus.\nDemonstrated ability to coach others, communicate clearly, and lead with professionalism and accountability.\nProficiency in CRM, lead-generation, scheduling, and point-of-sale systems; experience with ABC and Zenoti preferred.\nStrong sales, service, organization, and problem-solving skills.\nAbility to work varying hours and days to meet business needs, including early mornings, evenings, weekends, and holidays, as needed.\nPHYSICAL REQUIREMENTS\nMust frequently lift 25 pounds or more.\nMust be able to be on feet for at least eight hours per day, if needed.\nSalary Description\n$16-17 Plus Commission","description_format":"text","description_chars":3197,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gifts, Party Supplies & Souvenirs","Workwear & Uniforms"],"lifecycle":[{"event":"open","at":"2026-10-03T20:35:18Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.746,"p_room":0.55,"age_days":35,"expected_fill_days":29,"reasons":["conf:4","wave","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/team-fx-guest-relations-team-lead-4","json_url":"https://alion.io/job/team-fx-guest-relations-team-lead-4.json","meta":{"generated_at":"2026-10-20T20:10:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23456,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1384974},"rest":"https://alion.io/mcp/rest/get_company?id=1384974"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteam-fx-guest-relations-team-lead-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteam-fx-guest-relations-team-lead-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteam-fx-guest-relations-team-lead-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/team-fx-guest-relations-team-lead-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteam-fx-guest-relations-team-lead-4"}]}