{"id":3666303,"url":"https://alion.io/job/team-global-express-freight-investigator","title":"Freight Investigator","company":{"id":15558,"name":"Team Global Express","domain":"teamglobalexp.com","url":"https://alion.io/company/team-global-express","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":16,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-03T06:37:24Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-12T13:38:31Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Are you passionate about delivering exceptional customer experiences and solving complex problems? Team Global Express is seeking a Freight Investigator to join our Operations team at our Melbourne Airport location and play a vital role in investigating freight issues and ensuring customer enquiries are resolved promptly.\nAbout the Role:\nAs a Freight Investigator, you will be responsible for locating and investigating freight discrepancies, resolving customer enquiries, and ensuring freight issues are addressed efficiently. You will work closely with internal stakeholders, utilise Salesforce to track and update enquiries, and contribute to process improvements to prevent recurring issues.\nKey Responsibilities:\nConduct physical depot searches to locate freight and resolve customer enquiries.\nManage Salesforce activities, ensuring accurate updates and timely resolution.\nInvestigate issues involving re-delivery, re-direction, damaged freight, unidentified freight, and customer depot collections.\nCollaborate with other depots and internal teams to investigate and resolve freight issues.\nMaintain scanning compliance and ensure freight is processed efficiently.\nProvide excellent customer service, demonstrating empathy and urgency in resolving enquiries.\nIdentify opportunities for process improvement and contribute to a culture of continuous improvement.\nWhat We’re Looking For:\nTechnical Skills: Good computer literacy, proficiency in Microsoft Excel, and the ability to learn and navigate freight management, tracking and customer relationship systems. An understanding of freight processes and delivery operations is highly regarded.\nBusiness Skills: Strong organizational skills, ability to work in a time-sensitive environment, and knowledge of freight flow and depot operations.\nHuman Relations Skills: Excellent communication skills, customer-centric mindset, ability to build effective relationships, and resolve conflicts quickly.\nExperience: Previous experience in a customer-facing role, logistics environment, or depot operations is highly desirable.\nAbout Team Global Express\nTeam Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.\nWhy TGE\nWe care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.\nWhat we offer\nCompetitive salary above industry standards\n\nUpskilling, training, mentoring and more to support your career development journey\n\nFun and practical employee perks and discounts\n\nFlexible work, including work from home\n\nInclusive parental leave policy that supports all parents & carers\n\nPeer recognition awards acknowledge when you go above and beyond.\n\nAn inclusive workplace, works for everyone\nWe celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.\nOur recruitment process\nApplying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.\nOther things to note\nWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.\n\nDuring the recruitment process, please keep an eye on your junk emails and spam folders for updates.\n\nTGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.","description_format":"text","description_chars":4357,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Courier Services"],"lifecycle":[{"event":"open","at":"2026-11-03T06:37:24Z"}],"visa":[{"country":"AU","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Holds an Australian labour agreement","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Labour agreement: Townsville DAMA","cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["Department of Home Affairs: labour agreements in effect"],"filings_for_role_12m":0}],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.576,"p_room":1,"age_days":9,"expected_fill_days":27,"reasons":["conf:6","stale_co","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/team-global-express-freight-investigator","json_url":"https://alion.io/job/team-global-express-freight-investigator.json","meta":{"generated_at":"2026-11-12T20:48:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44008,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15558},"rest":"https://alion.io/mcp/rest/get_company?id=15558"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteam-global-express-freight-investigator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteam-global-express-freight-investigator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteam-global-express-freight-investigator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/team-global-express-freight-investigator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteam-global-express-freight-investigator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3666303}},{"tool":"search_jobs","arguments":{"company":"teamglobalexp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3666303},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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