{"id":1568698,"url":"https://alion.io/job/teamified-com-au-it-support-engineer-microsoft-365","title":"IT Support Engineer (Microsoft 365)","company":{"id":688974,"name":"teamified.com.au","domain":"teamified.com.au","url":"https://alion.io/company/teamified","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-01T06:50:09Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-02T10:10:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the client\nOur client is a managed IT services provider delivering reliable, secure, and scalable technology solutions to businesses. The team supports a wide range of clients, providing proactive IT support, cloud services, and security-focused solutions to ensure smooth day-to-day operations.\nAbout Teamified\nTeamified is a talent partner helping companies build exceptional remote teams across IT, software, product, and digital innovation. We collaborate with leading enterprises and fast-scaling tech businesses worldwide to help them access world class talent and accelerate growth. With operations across the globe our mission is to make building high performing global teams simple, fast, and cost-effective. Teamified has hundreds of clients with more than 200 engineers, testers, product managers, designers, and technology experts delivering impactful solutions every day.\nJob Summary:\nThe Level 2 IT Support Engineer provides advanced technical support to clients by resolving escalated issues, managing cloud and Microsoft environments, and supporting security and infrastructure operations. This role requires strong technical expertise, excellent communication skills, and the ability to work independently while collaborating within the team and interacting with clients in a customer-facing capacity.\nResponsibilities:\nProvide Level 2 technical support for escalated help desk tickets and client calls, ensuring timely resolution and accurate documentation.\nDiagnose, troubleshoot, and resolve issues related to Active Directory, Hosted Exchange, Microsoft 365, and networking.\nAdminister Microsoft 365 environments, including user management, security policies, email configurations, and access controls.\nSupport and maintain AD environments, including user accounts, group policies, permissions, and directory services.\nManage calls and tickets efficiently using the help desk system, updating status and communicating progress clearly.\nAssist with security administration, including MFA, conditional access, email security, and basic incident response.\nWork in a Microsoft Teams environment to communicate with team members and clients.\nProvide customer-facing support, communicating complex technical concepts clearly to clients.\nEscalate complex issues to Level 3 engineers when required and assist with implementation of solutions.\nDocument resolutions, procedures, and system changes clearly and accurately.\nRequirements:\nProven experience in a Level 2 IT Support / Help Desk role, preferably within an MSP environment.\nStrong hands-on experience with:\nActive Directory (AD)\nHosted Exchange\nMicrosoft 365 administration and security\nBasic networking knowledge\nClear and concise English communication skills, both written and verbal.\nCustomer-facing experience supporting diverse clients.\nAbility to work independently, prioritize tasks, and manage multiple tickets effectively.\nExperience using MS Teams for team collaboration and client communication.\nStrong troubleshooting skills across Windows environments and common business applications.\nPreferred Qualifications:\nCompTIA A+ and Network+ certification (preferred, not mandatory)\nMicrosoft certifications (M365, Azure, Security) (preferred, not mandatory)\nExperience with ticketing and call management systems in a help desk environment.\nExposure to endpoint security, backup solutions, and IT infrastructure management. \nBenefits:\nFlexibility in work hours and location, with a focus on managing energy rather than time.\nAccess to online learning platforms and a budget for professional development\nA collaborative, no-silos environment, encouraging learning and growth across teams\nA dynamic social culture with team lunches, social events, and opportunities for creative input\nHealth insurance\nLeave Benefits\n13th Month Salary \nIf you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity. Apply now!\n#GrowWithTeamified #TeamifyYourCareer","description_format":"text","description_chars":4009,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance","Professional development"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T06:50:09Z"}],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.764,"p_room":1,"age_days":0,"expected_fill_days":3,"reasons":["conf:10","velocity","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/teamified-com-au-it-support-engineer-microsoft-365","json_url":"https://alion.io/job/teamified-com-au-it-support-engineer-microsoft-365.json","meta":{"generated_at":"2026-10-03T00:22:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":118,"day_limit":5000,"remaining_today":4882,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}