{"id":2594731,"url":"https://alion.io/job/teamified-customer-support-representative-order-processing","title":"Customer Support Representative (Order processing)","company":{"id":688974,"name":"Teamified","domain":"teamified.com.au","url":"https://alion.io/company/teamified","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":21000,"period":"year","method":"role_country_seniority_unknown","sample_n":30},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-15T06:47:14Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T14:16:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Company\nOur client is a leading Australian supplier of packaging and trade supply products, serving businesses across the wholesale, distribution and foodservice sectors. With customers across Australia and New Zealand, and a national distribution network, they are recognised for their reliable service, broad product range and long-standing customer relationships. They take their responsibility for environmental and social impact seriously. They are committed to delivering top-tier customer service and are currently seeking Customer Support Representatives to join their dedicated team. If you have a passion for helping customers and the skills to manage orders accurately in a fast-paced environment, we encourage you to apply for this opportunity.\nJob Summary\nWe are looking for a detail-oriented Customer Support Representative to be the first point of contact for customers across Australia. The role processes orders accurately, responds to customer enquiries over phone, email and chat, and coordinates with sales, warehouse and freight teams to make sure every order is delivered on time and every issue is resolved quickly and professionally.\nRole Details\nPosition title: Customer Support Representative\nDepartment: Customer Service\nReports to: Customer Service Team Leader\nDirect reports: N/A\nResponsibilities\nCustomer Enquiries and Order Support\nRespond to inbound phone, email and chat enquiries within agreed response times\nEnter and process sales orders, backorders and amendments accurately in the order management system (NetSuite) within agreed SLAs\nPrepare quotes, confirm pricing, check stock availability and maintain open enquiries\nProvide delivery ETAs and proactively update customers on delays, backorders or substitutions\nIssue Resolution\nInvestigate and resolve delivery, invoicing, damaged goods and returns issues, raising credits and claims where required\nLiaise with the warehouse, freight carriers and sales representatives to close out issues end to end\nEscalate complex or high-value matters to the onsite Team Leader with clear notes and recommended actions\nAccount and System Maintenance\nKeep customer records, contact details and order notes accurate and up to date in the CRM and ERP\nLog all interactions and outcomes to support reporting and continuous improvement\nFollow standard operating procedures and contribute suggestions to improve them\nTeam Contribution\nMeet individual productivity, accuracy and customer satisfaction targets\nShare product and process knowledge with colleagues and support new starters as needed\nParticipate in daily huddles, coaching sessions and team meetings\nKey Performance Indicators\nOrder entry accuracy (target 99% or above)\nAverage order entry speed, and call and email response time within agreed SLA\nCustomer satisfaction (CSAT) score\nFirst contact resolution rate\nCredits and claims raised within 48 hours\nRequirements\n1 to 3 years of experience in customer service, order processing or sales support, ideally supporting Australian or New Zealand customers\nConfident phone manner and clear written English\nExperience using a CRM, ERP or ticketing system (NetSuite)\nStrong attention to detail with order entry and pricing\nIntermediate Microsoft Excel and Outlook skills\nAbility to manage a high volume of queries while staying organized and calm\nDesirable\nExperience in trade supply, wholesale, distribution, packaging or FMCG environments\nFamiliarity with Australian freight carriers and delivery processes\nExperience working in an offshore or remote team supporting an Australian business\nPersonal Attributes\nCustomer-focused and solutions-oriented\nReliable and consistent in a fast-paced environment\nTakes ownership and follows through\nCollaborative team player who communicates openly\nWilling to learn products, systems and processes quickly\nWorking Arrangements\nFull-time, on-site based (Quezon Avenue Corner Scout Reyes Diliman QC)\nRostered to Australian business hours, with the possibility of staggered shifts across time zones (NSW, VIC, QLD, WA)\nTraining provided by the client during onboarding\nBenefits\nAccess to online learning platforms and a budget for professional development\nA collaborative, no-silos environment, encouraging learning and growth across teams\nA dynamic social culture with team lunches, social events, and opportunities for creative input\nHealth insurance\nLeave Benefits\n13th Month Salary\nIf you are a skilled Customer Support Representative looking for a new opportunity with a growing company, we would love to hear from you. Apply now.","description_format":"text","description_chars":4563,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-15T06:47:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":4,"reasons":["conf:3","win:early"],"computed_at":"2026-10-15T17:52:12Z"},"pay":null,"html_url":"https://alion.io/job/teamified-customer-support-representative-order-processing","json_url":"https://alion.io/job/teamified-customer-support-representative-order-processing.json","meta":{"generated_at":"2026-10-15T17:52:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26994,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688974},"rest":"https://alion.io/mcp/rest/get_company?id=688974"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteamified-customer-support-representative-order-processing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteamified-customer-support-representative-order-processing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteamified-customer-support-representative-order-processing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teamified-customer-support-representative-order-processing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteamified-customer-support-representative-order-processing"}]}