{"id":2319202,"url":"https://alion.io/job/teamified-tsrcustomer-service-representative","title":"TSR/Customer Service Representative","company":{"id":688974,"name":"Teamified","domain":"teamified.com.au","url":"https://alion.io/company/teamified","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":4,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":26000,"period":"year","method":"role_country_seniority_unknown","sample_n":23},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T05:43:23Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T13:04:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About our Teamified:\nTeamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.\nAbout our Client:\nOur Client is a leading technology and payments solutions provider, specialising in products that cover both traditional and digital payments. With customers across Australia and New Zealand, and offering multiple payment solutions, Our client is recognized as a leader in its field and a company that helps businesses solve their most complex payments problems.\nThey take our responsibility for managing our environmental and social impact seriously. They are committed to delivering top-tier customer service and are currently seeking experienced Technical Support Representatives to join our dedicated team. If you have a passion for helping customers and possess the required skills, we encourage you to apply for this exciting opportunity.\nAbout the role:\nWe are seeking a skilled and customer-focused Technical Support Representative to join our team. The ideal candidate will provide timely and effective technical assistance to clients, ensuring excellent service delivery and smooth resolution of technical concerns.\nResponsibilities:\nProvide technical support to clients via phone, email, and chat\nTroubleshoot technical issues and provide a resolution in a timely manner\nEscalate complex technical issues to senior technicians\nCollaborate with cross-functional teams within the organization\nEnsure excellent customer service is provided at all times\nMaintain accurate records of all support requests and resolutions\nStay up-to-date with technology trends and innovations\nRequirements\n Can accommodate working on site (Quezon Avenue, QC)\nBachelor's degree in computer science or a related field is a plus\nAt least 2 years of experience as a technical support representative\nAbility to function as the highest point of service escalation\nFamiliarity with Contactless payments (ATMs and Cash Express machines)\nExcellent problem-solving skills\nAbility to communicate technical information effectively to non-technical individuals\nStrong attention to detail and organizational skills\nBenefits\nAccess to online learning platforms and a budget for professional development\nA collaborative, no-silos environment, encouraging learning and growth across teams\nA dynamic social culture with team lunches, social events, and opportunities for creative input\nHealth insurance\nLeave Benefits\n13th Month Salary \nIf you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity. Apply now!","description_format":"text","description_chars":3156,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Outsourcing & Dedicated Teams","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-12T05:43:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":4,"reasons":["conf:1","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/teamified-tsrcustomer-service-representative","json_url":"https://alion.io/job/teamified-tsrcustomer-service-representative.json","meta":{"generated_at":"2026-10-12T15:53:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25196,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688974},"rest":"https://alion.io/mcp/rest/get_company?id=688974"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteamified-tsrcustomer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteamified-tsrcustomer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteamified-tsrcustomer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teamified-tsrcustomer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteamified-tsrcustomer-service-representative"}]}