Delivery Manager

Sobre a vaga

The Senior Delivery Manager manages and optimizes the end-to-end process of software delivery and release management. This role ensures the smooth delivery of products while managing complexities and risks to minimize disruptions to business operations. You will work within the Delivery Management Team to orchestrate software releases with precision and agility.

O que vais fazer

• Define and implement release schedules, ensuring that deadlines and business needs are met
• Manage the release pipeline and coordinate the activities of development, QA, operations, and support teams and ensure that each release is thoroughly certified and delivered on time
• Oversee the full release lifecycle, from planning and development to deployment and post- release support
• Work closely with product management, engineering, and stakeholders to prioritize content for releases based on business objectives and customer impact
• Ensure all releases align with the broader strategic goals of the business, ensuring that new features, enhancements, and bug fixes are properly integrated into the release cycle
• Proactively identify risks and potential bottlenecks in the release process and develop mitigation strategies, providing timely resolutions to minimize disruptions to the business
• Serve as the main point of contact for all stakeholders involved in the release process, including senior leadership, product owners, engineering teams, operations teams, customer support
• Communicate progress, blockers, and risks to stakeholders at all levels, ensuring everyone is informed and aligned
• Provide regular updates on the status of releases and the impact of upcoming changes to business operations
• Analyze the effectiveness of each release, identifying opportunities for process improvement, automation, and risk reduction
• Drive the adoption of industry best practices in release management, ensuring that releases are more efficient and predictable over time and delivers real value to end customers
• Establish and track key performance indicators (KPIs) and metrics related to release cycles, such as release frequency, deployment success rates, and post-release defect rates and drive meaningful actions
• Ensure that all changes to production systems are properly documented, tracked, and managed according to best practices
• Oversee version control and configuration management processes to maintain consistency and traceability across releases
• Manage and optimize release management toolkit (e.g., Jira, GitLab, Launch Darkly, etc.) to support an efficient release pipeline
• Identify opportunities for automation in the release process, reducing manual intervention and increasing speed and reliability

O que é pedido

• 5+ years related work experience
• Proven ability to inspire cross-functional teams in complex and fast-paced environments
• Strong collaboration skills to work effectively across multiple teams and departments
• Deep understanding of the software development lifecycle (SDLC), particularly in continuous integration, continuous delivery (CI/CD), and release management
• Strong organizational and time-management skills, with experience in managing multiple releases simultaneously
• Expertise in Agile, Scrum, or other project management methodologies to plan, track, and execute releases efficiently
• Demonstrated track record of proactively surfacing and resolving risks before they escalate, rather than managing issues only as they arise, backed by strong analytical judgment
• Ability to resolve issues under pressure, maintaining a calm and solution-oriented approach with very little guidance
• Excellent communication skills to articulate complex technical concepts to both technical and non-technical stakeholders
• Ability to manage expectations, negotiate timelines, and ensure all parties are aligned on release goals and outcomes
• Connects release and delivery decisions to business and customer outcomes, not just process execution
• Bachelor’s degree (or equivalent) in relevant discipline
• This role is hybrid and requires 3 days a week in our Porto office

Valorizado

• Proven track record of building mutually beneficial relationships at all levels
• A focus on metrics-driven improvement, with a proven track record of refining processes and increasing efficiency over time
• Customer focused, action and results orientated with an alignment to our Values

O que é oferecido

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.