{"id":1974488,"url":"https://alion.io/job/teammates-service-writer","title":"Service Writer","company":{"id":39684,"name":"Teammates","domain":"teammates.ai","url":"https://alion.io/company/teammates","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Easton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T18:50:55Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T23:39:44Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Mid-Atlantic Truck & Equipment\nService Writer (Easton, MD)\nAre you organized, detail-oriented, and passionate about delivering great customer service? Mid-Atlantic Truck & Equipment is looking for a Service Writer to join our Easton, MD team.\nIn this role, you’ll serve as a key point of contact between our customers, technicians, and service team, helping keep repairs and maintenance moving smoothly from start to finish. This position provides day-to-day oversight and coordination for both our shop and mobile service technicians, helping prioritize work, coordinate schedules, communicate service needs, and keep customers informed throughout the repair process.\nThe ideal candidate is a strong communicator who can manage multiple priorities, stay organized in a fast-paced environment, and build positive working relationships with customers and technicians. Professional written and verbal communication, including email correspondence, is essential. Mechanical or service industry experience is preferred, but we’re also interested in candidates who bring strong organizational and customer service skills and are ready to learn.\nIf you enjoy working with people, take pride in keeping things moving, and thrive in a fast-paced service environment, it’s time to GEAR UP for success with Mid-Atlantic Truck & Equipment.\nAbout Us\nMid-Atlantic Truck & Equipment is a wholesale retailer and service provider of heavy trucks and equipment. Our mission is to empower our customers by delivering top-quality equipment and service solutions, allowing them to focus on their communities instead of their equipment.\nWe cultivate a team-oriented, service-driven culture dedicated to excellence and collaboration. Join us in creating a dynamic workplace where talented and motivated individuals thrive and contribute to our customers' success.\nBenefits\nCompetitive Pay: $25.00-$30.00/hour\n Work-Life Balance: Monday-Friday, 6:00 a.m.-2:30 p.m. (No weekends!)\nComprehensive Benefits: Medical, dental, vision, life insurance, and short- and long-term disability\n Financial Security: Paid time off, 401(k) with company match, and employee referral bonus\nProfessional Growth: On-the-job and vendor training opportunities\nWhat You’ll Do\nServe as a primary point of contact for service needs, communicating with customers regarding service concerns, estimates, repair status, and completed work\nProvide day-to-day oversight and coordination of shop and mobile service technicians, helping prioritize work and keep repairs moving efficiently\nCoordinate technician schedules and assignments based on customer needs, service priorities, and available resources\nWork with technicians to understand diagnostic findings, repair needs, parts requirements, and estimated completion times\nManage customer records, service quotes, work orders, parts ordering, technician scheduling, and warranty claims\nKeep customers informed throughout the repair process and communicate changes to scope, timing, or cost as needed\nReview completed work with technicians and help ensure work orders are accurate and ready for invoicing\nCollaborate with service and branch leadership to address scheduling, workflow, customer concerns, and service priorities\nHandle additional administrative responsibilities, including answering phones, maintaining records, filing documents, and monitoring service and maintenance needs\nWhat We’re Looking For\nHigh School Diploma or GED required\nStrong verbal and written communication skills, including professional email correspondence\nProficiency with Microsoft Office and general computer applications\nAbility to manage schedules, prioritize tasks, and stay organized in a fast-paced environment\nStrong attention to detail and accuracy\nAbility to communicate effectively with customers, technicians, vendors, and internal teams\nExperience with a Dealer Management System (DMS) is a plus\nMechanical, heavy truck, equipment, or service industry experience is preferred, but not required\nCommunication Requirements:\nThis position requires the ability to read, write, speak, and understand English sufficiently to safely perform the essential functions of the job.\nEffective communication is necessary to understand and follow safety procedures and instructions, communicate with customers and team members, and complete required job-related documentation.\nWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.","description_format":"text","description_chars":4627,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-06T20:48:53Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":1,"age_days":6,"expected_fill_days":31,"reasons":["conf:1","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/teammates-service-writer","json_url":"https://alion.io/job/teammates-service-writer.json","meta":{"generated_at":"2026-10-14T01:27:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2156,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":39684},"rest":"https://alion.io/mcp/rest/get_company?id=39684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteammates-service-writer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteammates-service-writer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteammates-service-writer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teammates-service-writer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteammates-service-writer"}]}