{"id":4334396,"url":"https://alion.io/job/teamstation-customer-experience-associate","title":"Customer Experience Associate","company":{"id":2889395,"name":"TeamStation","domain":"teamstation.dev","url":"https://alion.io/company/teamstation","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["AR","BR","CO","MX","BO","CL","CR","CU","DO","EC","SV","GT","HN","NI","PA","PY","PE","PR","UY","VE"],"hiring_countries_total":20,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2022-05-31T00:00:00Z","employer_posted_date":"2026-11-15","last_verified_at":"2026-11-15T10:08:53Z","board_verified":true,"closed_at":null,"days_open":1629,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1629},"description":"At TeamStation AI, we are on a mission to bring together the brightest minds to solve tomorrow’s toughest technology challenges.\nOur work is about more than just AI-it’s about building the future through collaboration and innovation.\nWe believe that the key to solving the world’s most complex problems lies in aligning diverse talents and perspectives. Our AI-powered platform enables cutting-edge scientific and technical teams to work smarter, faster, and together. By joining us, you’ll help unlock new technological breakthroughs and drive innovation where it matters most.\nJoin the Mission at TeamStation AI!\nWhere do we come from?\nWe are seeking visionaries, innovators, and problem solvers who thrive in fast-paced, collaborative environments. If you’re passionate about AI, technology, and solving critical challenges, we want to hear from you. Come be part of a team where your ideas can drive the future.\nWhat we're looking for\nThe Customer Experience Associate will work directly with the Customer Experience Team as well as with the sales, operations, and product teams to address all customer-related questions, issues, and needs. You’ll need to be flexible and able to wear a few hats, but our Leadership Team will be there every step of the way to guide and coach you.\nCustomer Experience Associates work in a customer-focused business operations role, helping to ensure our customers/prospects are insanely happy and delivering a truly remarkable experience to all who interact with our partner.\nKey Responsibilities\nAct as the gatekeeper of all customer requests via chat, email, and phone/video calls\nAct as the forward-facing voice of our partner to all customers\nUnderstand the partners platform inside and out to be able to address all customer needs\nJuggle multiple conversations and ensure that every customer is cared for in a timely manner\nTake ownership of any issue from inception through resolution\nBe able to communicate and explain complex concepts in multiple ways to fit different types of learners\nCreate help resources that not only explain the platform, but also account for potential user pitfalls and struggles\nUtilize cross-team communication to identify and resolve any customer issues\nConsistently find a positive outlook for every customer concern or issue, no matter how challenging\nThink creatively in order to make Benefix better internally and for our customers\nIdeal Candidate Profile\nQualities\nAlways looks for the best in others and in every situation\nExceptional attention to detail, no element is too small or insignificant\nAdaptable and quick to learn new processes and is self-directed, goal-oriented, and flexible\nEnjoys working with a sense of urgency in a fast-paced and ambiguous environment\nAbility to keep a cool head and think clearly under pressure\nAble to work cross-functionally and with a wide range of employees with different skill sets\nSkills/Experience\nExcellent written, verbal and visual communication skills\nStrong organizational skills to effectively manage time and prioritize work\nExperience working in a customer centric 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