{"id":2555817,"url":"https://alion.io/job/teamtag-administrator-telecom-automation-operations","title":"Administrator, Telecom Automation Operations","company":{"id":2231267,"name":"Teamtag","domain":"teamtag.com","url":"https://alion.io/company/teamtag-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":88000,"currency":"USD","period":"year","gross":null,"usd_annual":88000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Datadog","optional":true},{"name":"ITIL","optional":true},{"name":"Python","optional":true},{"name":"Splunk","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-20T17:07:28Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.\nJob Description:\nThe Administrator, Telecom Automation Operations is a hands-on technical role responsible for the day-to-day support and optimization of the organization's Telecom Automation Operations. Administrators operate within a break/fix model to resolve incidents and service disruptions, while also contributing to business optimization activities that improve platform efficiency and business outcomes for the Telecom division.\nKey Responsibilities:\nMonitor, triage, and resolve incidents and service requests related to Telecom Automation Operations in accordance with established SLAs\nPerform root cause analysis on recurring issues and document findings to drive permanent resolution\nExecute routine platform health checks, maintenance tasks, and configuration updates\nSupport onboarding and change management activities when new AI capabilities are deployed or updated\nDocument procedures, known issues, workarounds, and resolutions in the team knowledge base\nCollaborate with Automation Operations vendors on technical issues requiring escalated support\nIdentify and surface opportunities for platform optimization, process improvement, or automation\nAssist in the development and testing of solutions that improve platform reliability and business performance\nParticipate in on-call rotation and support coverage as needed to maintain platform availability\nContribute to operational reviews by providing incident data, trend analysis, and status updates\nManages hierarchy for all lines of business\nContact Center support for technical challenges\nManages Opera rules for all lines of business\nWeekly calibration sessions with analysts for alignment\nQualifications:\n2+ years of experience in IT support, platform administration, or technical operations\nHands-on experience working with AI/ML platforms, intelligent automation tools, or enterprise SaaS applications\nFamiliarity with ITSM processes including incident management, problem management, and change management\nStrong troubleshooting skills with the ability to diagnose technical issues across integrated systems\nComfortable working with data and logs to investigate platform behavior and performance\nStrong written and verbal communication skills; able to document technical issues clearly for both technical and non-technical audiences\nSelf-motivated and able to manage multiple priorities in a fast-paced environment\nAssociate's or Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field (or equivalent experience)\nPreferred Qualifications:\nExperience supporting platforms in a Telecom environment (e.g., network automation, AI-driven customer support, revenue assurance tools)\nITIL Foundation certification\nFamiliarity with APIs, data integrations, or scripting languages (Python, SQL, or similar) for diagnostic or automation purposes\nExperience with monitoring and observability tools (e.g., Splunk, Datadog, or equivalent)\nReporting Structure:\nThis role reports directly to the Manager, Telecom Automation Operations. Administrators work collaboratively as a two-person team, sharing responsibilities for platform coverage, incident response, and optimization projects.\nAnnual Salary Range: $75,000-$88,000/year, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.\nIf you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees\nView CA Privacy Policy","description_format":"text","description_chars":4520,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T19:10:24Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.74,"p_room":0.75,"age_days":22,"expected_fill_days":25,"reasons":["conf:20","velocity","win:late","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":88000,"is_top_pay":true},"html_url":"https://alion.io/job/teamtag-administrator-telecom-automation-operations","json_url":"https://alion.io/job/teamtag-administrator-telecom-automation-operations.json","meta":{"generated_at":"2026-10-21T04:23:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6409,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2231267},"rest":"https://alion.io/mcp/rest/get_company?id=2231267"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteamtag-administrator-telecom-automation-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteamtag-administrator-telecom-automation-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteamtag-administrator-telecom-automation-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teamtag-administrator-telecom-automation-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteamtag-administrator-telecom-automation-operations"}]}