{"id":2555816,"url":"https://alion.io/job/teamtag-manager-telecom-automation-operations","title":"Manager, Telecom Automation Operations","company":{"id":2231267,"name":"Teamtag","domain":"teamtag.com","url":"https://alion.io/company/teamtag-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-20T17:07:28Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.\nJob Description:\nThe Manager, Telecom Automation Operations is responsible for leading a dedicated team that supports the organization's Telecom-related Automation Operations. This role spans both break/fix incident resolution and business optimization initiatives, ensuring the Automation Operations operate reliably and continuously deliver measurable value to the Telecom business unit.\nKey Responsibilities:\nLead and develop a team of AI Support Administrators, providing guidance, coaching, and performance management\nOwn the end-to-end support model for all Telecom Automation Operationss, including incident response, escalation management, and resolution tracking\nDrive business optimization efforts by identifying opportunities to improve platform performance, reduce downtime, and enhance ROI\nEstablish and maintain SLAs, KPIs, and operational runbooks for all supported Automation Operations\nServe as the primary escalation point for critical platform incidents and business-impacting outages\nPartner with Automation Operations vendors, internal IT, and Telecom business stakeholders to prioritize enhancements and resolve systemic issues\nLead regular operational reviews, reporting on platform health, incident trends, and optimization outcomes\nDevelop team processes and standard operating procedures to ensure consistency and quality of support\nManage budget, vendor relationships, and resource planning for the support function\nStay current on Automation Operations developments, Telecom industry trends, and emerging best practices in AI operations\nQualifications:\n5+ years of experience in technology operations, platform support, or IT service management, with at least 2 years in a people management role\nDemonstrated experience supporting AI/ML platforms, intelligent automation tools, or enterprise SaaS platforms in a Telecom or related environment\nStrong understanding of ITSM frameworks (e.g., ITIL) and incident/change management processes\nProven ability to drive cross-functional collaboration and manage stakeholder relationships at multiple levels\nExperience defining and managing SLAs, operational KPIs, and service performance reporting\nStrong analytical and problem-solving skills with a continuous improvement mindset\nExcellent written and verbal communication skills; ability to translate technical issues into business impact\nBachelor's degree in Information Technology, Computer Science, Telecommunications, Business, or a related field (or equivalent experience)\nPreferred Qualifications:\nITIL v4 certification or equivalent service management credential\nFamiliarity with Telecom-specific platforms (e.g., network operations AI, customer experience AI, billing optimization tools)\nExperience with AI/ML model monitoring, data pipeline support, or MLOps practices\nPMP or similar project management certification\nReporting Structure:\nThis role reports directly to the Telecom Ownership leadership and manages a team of AI Support Administrators. The Manager will collaborate closely with Telecom business units, IT, and AI platform vendors.\nAnnual Salary Range: $120,000-$130,000/year, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.\nIf you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees\nView CA Privacy Policy","description_format":"text","description_chars":4400,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T19:10:24Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.726,"p_room":0.55,"age_days":23,"expected_fill_days":21,"reasons":["conf:12","velocity","win:tail"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":false},"html_url":"https://alion.io/job/teamtag-manager-telecom-automation-operations","json_url":"https://alion.io/job/teamtag-manager-telecom-automation-operations.json","meta":{"generated_at":"2026-10-21T23:43:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33830,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2231267},"rest":"https://alion.io/mcp/rest/get_company?id=2231267"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteamtag-manager-telecom-automation-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteamtag-manager-telecom-automation-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteamtag-manager-telecom-automation-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teamtag-manager-telecom-automation-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteamtag-manager-telecom-automation-operations"}]}