{"id":2550106,"url":"https://alion.io/job/teamup-recruitment-it-site-support-engineer","title":"IT Site Support Engineer","company":{"id":869,"name":"Teamup Recruitment","domain":"teamuprecruitment.com","url":"https://alion.io/company/team-up","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Traffit","truth_index":{"grade":"A","score":94,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":54000,"period":"year","method":"role_country_seniority_unknown","sample_n":78},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-14T15:03:13Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-19T15:40:01Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Our client is a fast-growing, global technology company building a cloud data and AI platform used by thousands of enterprises worldwide. Their Warsaw office is an engineering hub of around 400 people - technically minded users who expect fast, smart IT support.\nWe are looking for an IT Site Support Engineer to be the front-of-house IT person in the Warsaw office, as part of a small EMEA support team (manager based in London) within a global, follow-the-sun Support Operations team.\nThis is not a typical \"sit and fix tickets\" IT role. The client wants an AI-native engineer who actively uses AI day-to-day to reduce tickets, automate repetitive work and build things that make support easier.\nResponsibilities\nContract assignment for 3 or 6 months, with a real chance to convert into a permanent role\nStart as soon as possible (target: end of October 2026)\nFixed working hours 9:00-18:00, no out-of-hours on-call\nFull-time, 100% on-site in Warsaw (Wola), 5 days a week\nInternational team and a modern stack: macOS, Jamf, Okta, Google Workspace, ServiceNow, Zoom, Slack\nShort process: intro call with Team Up, interview with the hiring manager, final on-site technical panel\nRequirements\nBe the go-to IT person for the Warsaw office - from engineers and EAs to executives\nRun onboardings and new hire orientation sessions, prepare and ship hardware for new joiners\nHandle laptop refreshes for a large macOS user base\nWork break-fix and access requests in ServiceNow, and know when to escalate\nLook after audio-visual in around 50 Zoom Rooms and support large company events\nKeep local inventory accurate in the CMDB\nCreate knowledge base articles for both IT colleagues and end users\nAct as \"smart hands\" for other teams, e.g. network (locating and connecting hardware in the comms room - no configuration)\nTake part in an in-hours frontline queue rota\nUse AI to make support faster and simpler - and share what works with the team","description_format":"text","description_chars":1935,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T17:43:59Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":4,"expected_fill_days":59,"reasons":["conf:2","agency","velocity","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/teamup-recruitment-it-site-support-engineer","json_url":"https://alion.io/job/teamup-recruitment-it-site-support-engineer.json","meta":{"generated_at":"2026-10-19T18:18:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14157,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":869},"rest":"https://alion.io/mcp/rest/get_company?id=869"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteamup-recruitment-it-site-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteamup-recruitment-it-site-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteamup-recruitment-it-site-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teamup-recruitment-it-site-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteamup-recruitment-it-site-support-engineer"}]}