{"id":1331804,"url":"https://alion.io/job/teamviewer-team-lead-customer-renewal-emea","title":"Team Lead, Customer Renewal – EMEA","company":{"id":51685,"name":"TeamViewer","domain":"teamviewer.com","url":"https://alion.io/company/teamviewer","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":95,"open_postings":81,"ghost_share":0,"stale_share":0,"repost_share":0.012,"time_to_fill_p50_days":103,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":49},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T14:12:19Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-26T02:24:41Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"TeamViewer provides a leading Digital Workplace platform that connects people with technology-enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.\nWe believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?\nResponsibilities\nAs a Team Lead - Customer Renewal for the EMEA region at TeamViewer, you will lead a team focused on maximizing customer retention and renewal revenue. You will be responsible for developing strategies, optimizing processes, and managing performance to ensure a seamless and value-driven renewal experience for our customers. Your leadership will be key in driving customer satisfaction, reducing churn, and supporting long-term growth across the region.\nLead and coach a team of renewal specialists across the EMEA region\n\nDevelop and implement strategies to improve renewal rates and customer retention\n\nMonitor team performance and KPIs, providing regular feedback and support\n\nCollaborate with Sales, Customer Success, and Finance to align renewal processes and goals\n\nIdentify at-risk accounts and support proactive engagement strategies\n\nEnsure accurate forecasting and reporting of renewal pipeline and outcomes\n\nDrive process improvements and automation to increase efficiency and scalability\n\nRepresent the voice of the customer in internal discussions and initiatives\n\nRequirements\nBachelor’s or Master’s degree in Business, Sales, or a related field\n\n5+ years of experience in customer success, renewals, or account management, with at least 2 years in a leadership role\n\nStrong understanding of SaaS business models and customer lifecycle management\n\nProven track record of improving renewal performance and reducing churn\n\nExcellent leadership, communication, and stakeholder management skills\n\nExperience with CRM and renewal tools (e.g., Salesforce, Gainsight, or similar)\n\nAnalytical mindset with the ability to interpret data and drive decisions\n\nFluent in English; additional EMEA languages (e.g. German, French, Spanish) are a plus\n\nWhat we offer\nOnsite Onboarding in our HQ office for an optimal start\n\nGreat compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews\n\nPublic transport friendly offices\n\nSpecial terms for local gyms\n\nAccess to Corporate Benefits platform with many discounts\n\nRegular Team events and company-wide celebrations\n\nOpen door policy, no dress code rules, frequent all Hands and Leadership Lunches\n\nHybrid work time\n\nWork From Abroad Program allowing up to 40 days of work outside your contracting country\n\nWe celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!\n\nTeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. 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