{"id":1170164,"url":"https://alion.io/job/teamviewer-technical-account-manager","title":"Technical Account Manager","company":{"id":51685,"name":"TeamViewer","domain":"teamviewer.com","url":"https://alion.io/company/teamviewer","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":95,"open_postings":104,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":96,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":174000,"period":"year","method":"role_country_seniority_unknown","sample_n":129},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Okta","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-10T10:23:13Z","employer_posted_date":"2026-07-10","last_verified_at":"2026-09-30T21:28:43Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"TeamViewer provides a leading Digital Workplace platform that connects people with technology-enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.\nWe believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?\nWe are looking for a technically proficient and customer-focused Technical Account Manager (TAM) to support enterprise customers using on TeamViewer’s Digital Employee Experience (DEX) solution.\nAs a TAM, you'll act as the strategic technical advisor to IT, End User Management, and Digital Workplace teams; driving platform adoption, optimizing solution performance and helping customers realize measurable business outcomes. This role is essential to long-term customer retention and growth, ensuring our technology delivers real, sustained value across large-scale environments.\nResponsibilities\nLead Technical Strategy and Solution Architecture\nServe as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testing\n\nDesign and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra AD\n\nIdentify areas of further system integration (API etc.) and assist with configuration\n\nDrive Adoption and Technical Enablement\nBuild, document and execute tailored technical onboarding and adoption plans\n\nEnable customers on advanced DEX platform capabilities-such as automation, dashboarding, and endpoint health analytics-to drive deeper platform use\n\nCoach customers on DEX capabilities, encouraging the creation of a DEX Center of Excellence\n\nProactively Optimize Performance & Troubleshoot\nMonitor and report on Platform usage patterns and performance. Using telemetry and Platform data to identify areas inefficacy and risk, surfacing optimization opportunities\n\nProvide Validation and Health Check reports for existing customer environments\n\nLead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teams\n\nDeliver technical value and report on measurable outcomes\n\nTranslate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.)\n\nLead and provide data-driven business reviews to showcase value realization and align on roadmap strategy.\n\nSupport Expansion and Growth Opportunities\nIdentify opportunities for feature expansion or additional module adoption through technical insight and usage analysis.\n\nCollaborate with Sales and Customer Success to support renewals, upsells, and long-term account growth.\n\nTechnical Expertise:\nBecome an expert in the TeamViewer product suite\n\nStrong knowledge of EUC, DEX, and endpoint technologies (e.g., Windows/macOS, Intune, SCCM, VMware, Nexthink).\n\nFamiliarity with ITSM platforms (e.g., ServiceNow), identity providers (e.g., Azure AD, Okta), and SaaS/cloud-native integrations.\n\nScripting/automation experience (PowerShell, Bash, Python) and working knowledge of REST APIs.\n\nProven ability to communicate effectively with both technical and non-technical enterprise stakeholders.\n\nSkilled at driving adoption plans, resolving technical challenges, and aligning product use with business goals.\n\nStrong troubleshooting, prioritization, and cross-functional coordination skills.\n\nRequirements\nBachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience).\n\n5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on-premise and SaaS deployments.\n\nExperience with ServiceNow, ServiceNow integrations and API integrations\n\nRelevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plus.\n\nExperience with large-scale environments (10,000+ endpoints) is highly desirable.\n\nWhat we offer\nOnsite Onboarding in our HQ office for an optimal start\n\nGreat compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews\n\nPremiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer\n\nPublic transport friendly offices\n\nOption to lease an e-bike (Germany only)\n\nSpecial terms for local gyms\n\nAccess to Corporate Benefits platform with many discounts\n\nRegular Team events and company-wide celebrations\n\nOpen door policy, no dress code rules, frequent all Hands and Leadership Lunches\n\nHybrid and Flexible work time\n\nWork From Abroad Program allowing up to 40 days of work outside your contracting country\n\nWe celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!\n\nTeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.\nIf you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.","description_format":"text","description_chars":6011,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T06:58:46Z"}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.678,"p_room":0.6,"age_days":81,"expected_fill_days":96,"reasons":["conf:63","velocity","win:late","crowd:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/teamviewer-technical-account-manager","json_url":"https://alion.io/job/teamviewer-technical-account-manager.json","meta":{"generated_at":"2026-10-01T03:29:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2965,"day_limit":5000,"remaining_today":2035,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}