{"id":1479647,"url":"https://alion.io/job/tebi-support-specialist-dutch-speaking","title":"Support Specialist - Dutch speaking","company":{"id":8454,"name":"Tebi","domain":"tebi.com","url":"https://alion.io/company/tebi","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":72000,"period":"year","method":"role_country_seniority_unknown","sample_n":97},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T14:30:05Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-31T02:24:32Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"About Us\nTebi is creating the first Connected Restaurant Management System that makes hospitality flow. In one seamless platform, Tebi embeds sales, reservations, kitchen prep, payments, and all the data that powers it, creating smooth service and intuitive insights.\nFounded by Arnout Schuijff, co-founder of Adyen, and backed by €50 million in funding from Index Ventures & CapitalG, Tebi is built in-service of hospitality first. Thousands of restaurants, cafés, bars, and coffee shops across the Netherlands, UK, Italy, Spain, Germany, Denmark and Finland already love running on Tebi.\nAbout the Role\nYou'll be the first person a merchant contacts when something's not working. This role sits at the center of Tebi's promise to hospitality: when a restaurant reaches out, you turn a stressful moment into a solved one. You'll own the resolution end-to-end, from first reply to final fix, and your fingerprints will be on every process we build to scale support without losing the personal touch.\nYour day-to-day will be full of merchant communication, investigation and problem solving as well as project work around knowledge base, new tools, AI automation and product updates.\nWhat You'll Do\nOwn the first response for every Tebi merchant who reaches out, across chat, email, and phone\n\nDiagnose issues fast, using product knowledge and sharp instincts to identify the real problem\n\nWork closely with Engineering, Product, and Ops to resolve complex problems\n\nHit and beat CSAT, QA, and speed targets in a high-pace environment\n\nTurn what you learn from merchants into documentation, product feedback, and proactive education materials\n\nUse and set up tools and AI-powered workflows to improve the way you do your work and expand it to company processes\n\nWhat You'll Bring\nYou are a creative problem solver who enjoys interacting with hospitality businesses\n\nYou are empathetic towards our merchants and curious about their business\n\nClear, warm communicator who can hold a merchant's confidence through chat, email, and phone\n\nCurious about the product, want to be an expert in Tebi system and can apply your knowledge\n\nPersistence - you don't let a ticket die in someone else's inbox\n\nComfortable with scheduled on-call time\n\nFluent in Dutch and English\n\nItalian and/or Spanish fluency is a strong plus!\n\nIf this speaks to you we can be the right fit. Learn more about how we work from our Recipe here:https://www.tebi.com/gb/careers.\nBenefits:\nStart-up Equity\n\nCompetitive Salary\n\nFlexible time off\n\nLunch in the office\n\nTeam events\n\nWhat is Restaurant Software?\nRestaurants and other merchants use various software systems such as Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory, Staffing, and the list goes on. These systems all need to speak to each other which they frequently don’t. It’s a mess, and we are fixing it.\nFrom buying a croissant at a cafe to having dinner with friends, it’s a €4 Trillion+ global market and a critical part of everyday life in today's economy.\nHow we use AI at Tebi\nWe use AI the way our merchants use Tebi, to cut out the friction and get to what matters faster. We believe in a world where AI increases quality, efficiency and speed.\nAt Tebi, AI isn't a policy or a checkbox, it's just part of how we work. 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