{"id":3374825,"url":"https://alion.io/job/tec-service-desk-analyst","title":"Service Desk Analyst","company":{"id":1828527,"name":"TEC","domain":"tec.govt.nz","url":"https://alion.io/company/tec-govt-nz","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wellington, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-28T00:00:00Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Join the Te Amorangi Mātauranga Matua Operations whānau\n\nAn exciting entry-level role with lots of opportunities to grow your skills\n\nA permanent role, strictly Wellington based.\n\nTe Amorangi Mātauranga Matua, the TEC - is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest over $3 billion annually across the tertiary education and careers systems.\n\nIf you're looking for your “why”, then come and join us at TEC. We truly believe in the transformational benefits of education and vocational training and as a result we invest $3 billion a year in tertiary education and training and seek to lift the aspirations and skill bases of all New Zealanders from ages 7 to 74.\n\nThis role is strictly Wellington based due to the in-person requirement of the position.\n\nHe angitūtanga: About the Role\n\nReporting to the Manager Operations, this role is one of two Service Desk Analysts who support internal TEC team members by providing first level technical support, sharing information, and providing training. This is a full-time, fixed term position till 30 June 2027 to cover a secondment role within the team.\n\nIdentifying and troubleshooting IT related problems/requests\n\nProviding TEC staff with support and advice concerning IT related issues\n\nProviding technical assistance as the go-to for any support related to our computer systems, hardware, and software.\n\nHe kōrero mōu: What we are looking for:\n\nWe are looking for someone who is keen to take ownership of identifying, troubleshooting and resolving IT related incidents/requests and protect the desktop environment via monthly patching compliance.\n\nYou bring the following:\n\nAt least 1 year's experience in a service desk and support environment is required\n\nExperience in the support of web-based business applications (1-year required)\n\nGood technical experience in the Windows Desktop, Microsoft Office Suite (1-year required)\n\nEvidence of a customer focused attitude with excellent communication skills\n\nAn ability to filter and prioritise tasks using your time management skills and knowledge.\n\nAn ability to convey complicated processes in an easy manner to help customers understand technical concepts easily.\n\nNgā āhuatanga kei a mātou: What's in it for you\n\nA fixed term role through till 30 June 2027, with a possibility of it turning to a permanent role.\n\nUp to three additional (TEC Days) leave days\n\nA motivated and supportive manager, keen to make the most of your skill set\n\nThe salary range for this fixed term position starts from $59,233 up to $69,686 (pro-rated) + 3.5% KiwiSaver depending on demonstrable skills and experience.\n\nMe pēhea te tuku tono: How to Apply\n\nTo view the job description and/or apply for the role, please click ‘Apply For This Job' or visit the TEC Careers Portal.\n\nIf this sounds like you, please apply now for this great opportunity with your tailored Cover Letter and CV, we welcome your application.\n\nThe closing date for this role is 11:59pm, 5th November 2026. For more information or if you have any questions, please contact .\n\nApplicants must have the ability to obtain and maintain the legal right to work in New Zealand.\n\nPrior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.\n\nThe TEC is an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion. Your unique talents and experience will help us deliver exceptional services to New Zealand. We look forward to your application.\n\n Salary range: 59,233 - 69,686","description_format":"text","description_chars":3770,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[{"name":"New Zealand","iso":"NZ"}],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T02:21:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":22,"reasons":["seen:7","velocity","win:early","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/tec-service-desk-analyst","json_url":"https://alion.io/job/tec-service-desk-analyst.json","meta":{"generated_at":"2026-11-04T13:29:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20375,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1828527},"rest":"https://alion.io/mcp/rest/get_company?id=1828527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftec-service-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftec-service-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftec-service-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tec-service-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftec-service-desk-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3374825}},{"tool":"search_jobs","arguments":{"company":"tec.govt.nz","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3374825},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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