{"id":3315161,"url":"https://alion.io/job/teceze-field-it-support-it-support","title":"Field IT Support/ IT Support","company":{"id":4442791,"name":"TECEZE","domain":"teceze.com","url":"https://alion.io/company/teceze","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T04:58:00Z","employer_posted_date":null,"last_verified_at":"2026-10-27T04:58:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"New Opportunity – Field IT Support/ IT Support \n\nLocation: Nilai, Negri Sembilan, Malaysia\nShift: 9 hours\nBACKFILL WORK\n\nSOW:\n\nMust have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services.\nHigh Level understanding of the Desktop Support technology areas and understanding across infrastructure components.\nAbility to assemble and re-seat components like RAM, SSD, screens, WLAN cards, keyboards, and motherboards.\nCapable of system recalibration and thorough sanitization of both external shells and internal components, including cooling fans.\nNetwork understanding & troubleshooting skills.\nExperience in usage of SCCM/Ivanti/Intune for deployments and installations.\nExperience in OS installation, handling OS related issues and troubleshooting of issues.\nExperience in patches and package installation & troubleshooting.\nExperience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras, MS Teams based conference room/meeting room/end users allocated devices etc.), Co-ordination with Facilities teams for maintenance & management of Non Network devices such as CCTV Camera, humidity sensors.\nEnsure all the workstations are updated with latest Anti-Virus, patches, Windows patches & feature packs etc.\nShould have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO, IP Phones etc.\nAbility to trouble shoot printer issues and file restorations etc.\nCustomer service focused; ability to manage key stakeholders in positive, poised and effective manner.\nProven experience effectively communicating issues/challenges and solutions to the business.\nStrong understanding and demonstrated experience working within the Managed Service Operation.\nExcellent English communication skills, both written and oral and analytical skills.\nKnowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.\nShould have experience in managing/maintaining/tracking of Asset Inventory. Follow the Laptop Reclamation Process and escalation guidelines to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc.\nHousekeeping activities such as space reclamation, profiles archiving\nSoftware installations","description_format":"text","description_chars":2643,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T04:58:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["seen:3","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/teceze-field-it-support-it-support","json_url":"https://alion.io/job/teceze-field-it-support-it-support.json","meta":{"generated_at":"2026-10-30T19:59:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9690,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4442791},"rest":"https://alion.io/mcp/rest/get_company?id=4442791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fteceze-field-it-support-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fteceze-field-it-support-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fteceze-field-it-support-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/teceze-field-it-support-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fteceze-field-it-support-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3315161}},{"tool":"search_jobs","arguments":{"company":"teceze.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3315161},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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