US IT Recruiter

Job Description – US IT Recruiter

Company: Teceze

Position: US IT Recruiter – Field IT Support Recruitment

Department: Talent Acquisition / Recruitment

Shift: 7:00 PM – 4:00 AM IST

Employment Type: Full-Time

Role Overview

Teceze is looking for a results-driven US IT Recruiter specializing in sourcing and recruiting Field IT Support Engineers across the United States.

The recruiter will be responsible for identifying, screening, shortlisting, and closing qualified IT infrastructure professionals for onsite, field support, smart hands, data center, network support, and desktop support requirements.

This is a highly target-driven recruitment position requiring strong sourcing capabilities, knowledge of US IT recruitment, and the ability to work on multiple positions simultaneously.

Key Responsibilities

• Source qualified Field IT Support Engineers across the United States using LinkedIn, Dice, Indeed, Monster, job boards, internal databases, referrals, social media, and other sourcing channels.
• Recruit candidates for Full-Time, Contract, Dispatch, On-Demand, and Project-based Field IT Support roles.
• Understand technical job requirements and identify candidates matching the required technology, location, experience, and availability.
• Conduct initial screening calls to assess:
• Technical experience
• Communication skills
• Location and travel availability
• Shift availability
• Compensation/rate expectations
• Notice period and joining availability
• Maintain a strong candidate pipeline across major US cities and states.
• Build and maintain a database of readily available Field Engineers for current and future requirements.
• Coordinate interviews between candidates, recruitment teams, technical teams, and service delivery teams.
• Follow up with shortlisted candidates until interview completion, offer acceptance, documentation, onboarding, and deployment.
• Maintain regular communication with candidates to minimize candidate dropouts.
• Work closely with the Service Delivery and Operations teams to understand urgent and upcoming field resource requirements.
• Maintain accurate recruitment information and candidate status in the company's ATS/CRM/recruitment system.
• Provide daily reporting on sourcing activity, shortlisted profiles, interviews, offers, and closures.

Recruitment Targets / KPIs

The position will be measured against clearly defined recruitment targets:

Daily Target

• Minimum 10 qualified and relevant shortlisted profiles per day.
• Profiles must meet the technical skills, location, availability, and commercial requirements of the position.

Monthly Target

• Minimum 20 successful candidate closures per month.
• Closure means candidates successfully completing the recruitment process and accepting/joining the assigned position or project.

Additional performance metrics will include:

• Shortlist-to-interview conversion ratio
• Interview-to-selection ratio
• Offer-to-joining ratio
• Candidate response rate
• Candidate dropout rate
• Turnaround time for urgent requirements
• Accuracy and quality of submitted profiles

Primary Roles to Recruit

The recruiter should have prior experience sourcing candidates within IT Infrastructure and Field Services, particularly:

• Desktop Support Engineers
• Deskside Support Engineers
• Field IT Support Engineers
• Field Service Engineers
• Smart Hands Engineers
• Remote Hands Engineers
• IT Infrastructure Support Engineers
• Network Support Engineers
• Network Field Engineers
• Data Center Support Engineers
• Data Center Technicians
• Hardware Support Engineers
• End User Computing / EUC Engineers
• IT Support Engineers
• L1 / L2 Support Engineers
• IMAC / IMACD Engineers

Technical Profiles / Skills Knowledge

The recruiter should understand basic terminology and candidate profiles involving:

Desktop & End User Support

• Windows 10/11
• Microsoft 365
• Laptop/Desktop troubleshooting
• Hardware replacement
• Imaging and deployment
• Active Directory
• Printer and peripheral support
• IT asset management
• IMAC / IMACD

Network Support

• Routers
• Switches
• Wireless Access Points
• LAN/WAN
• Cabling
• Cisco
• Aruba
• Network troubleshooting
• Device replacement and installation

Smart Hands / Field Services

• Rack and stack
• Hardware installation
• Equipment replacement
• Cabling
• Device configuration
• Troubleshooting
• Site surveys
• Equipment moves
• Break/Fix activities

Data Center Support

• Servers
• Storage
• Network devices
• Rack installation
• Cabling
• Hardware replacement
• Remote hands
• Smart hands
• Data center migration and deployment activities

Required Experience

• 2–5+ years of experience in US IT Recruitment, preferably within IT Infrastructure, Field Services, or Managed IT Services.
• Strong experience sourcing Desktop Support, Field Support, Smart Hands, Network Support, and Data Center Support Engineers.
• Good understanding of the US IT recruitment market.
• Experience recruiting candidates across multiple US states and cities.
• Strong experience with LinkedIn, Dice, Indeed, Monster, job portals, Boolean search, and candidate databases.
• Ability to independently manage multiple urgent requirements.
• Strong candidate negotiation and follow-up skills.
• Excellent written and verbal communication skills.
• Ability to work in a highly target-oriented recruitment environment.

#teceze #itservices