user support technician

Tech-Eyes • 16 days ago
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Salary
$48k per year
Location
In office (Wetaskiwin)
Employment
Full-Time

First seen by Alion on Oct 7, 2026.

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Tech-Eyes

Tech-Eyes offers fast, affordable smartphone, tablet, laptop, and computer repairs across Alberta. Shop refurbished phones, tech accessories, and more — with same-day service and local support in Edmonton, Hinton, and Wetaskiwin. Call or visit today!
techeyes.ca • Wetaskiwin • Edmonton • Hinton • Laptops • Smartphones • Consumer Electronics
Responsibilities Tasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
Supervision
  • 1 to 2 people
1 year to less than 2 years
  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
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