{"id":2823693,"url":"https://alion.io/job/tech-mahindra-applications-analyst-oncology","title":"Applications Analyst - Oncology","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vancouver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":188000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":165},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-18T19:37:32Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-19T22:02:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\n\nSkill Set :\nApplication Support 2nd line\n\nTotal Experience :\n7.00 to 10.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n10/09/2026\n\nJob Expiry Date :\n30/10/2026\n\nDomain :\nIT\n\nLocation :\nVANCOUVER [United States]\n\nJob Reference No :\n4106561\n\nJob Summary\nJob Title: Applications Analyst - Oncology\nLocation: WFH USA Washington Vancouver\nYears of Experience: 7 10 Years\nSalary: $95K-$120K/Annum\nJob Summary:\nThe Application Support Analyst is responsible for providing Level 2 (L2) application support for an assigned portfolio of applications, ensuring service stability, incident resolution, and operational excellence, supports offshore delivery teams, manages application-specific risks and dependencies, and coordinates with L3 teams, vendors, and business stakeholders to ensure effective support delivery.\nKey Responsibilities\nApplication Support & Operations\nProvide L2 support for assigned applications within agreed SLA targets.\nProvide L2 application support for clinical and ancillary clinical systems, ensuring service stability and timely issue resolution.\nInvestigate, troubleshoot, and resolve incidents, service requests, and operational issues.\nPerform application health checks, monitoring reviews, and operational validations.\nCoordinate and track issues requiring escalation to L3 teams, infrastructure teams, or vendors.\nSupport change, release, deployment, and post-implementation validation activities. \nParticipate in on-call support on a rotational basis to ensure timely response to critical incidents and after-hours support needs.\nPortfolio Management\nOwn and manage the assigned application portfolio.\nUnderstand application criticality, business impact, dependencies, and support requirements.\nMaintain awareness of application lifecycle, upgrades, known issues, and vendor support status.\nTrack recurring issues, technical debt, risks, and improvement opportunities.\nEnsure support documentation and operational knowledge remain current.\nOffshore Team Leadership & Guidance\nProvide functional and technical guidance to offshore support resources.\nReview ticket quality, troubleshooting approaches, and resolution effectiveness.\nEnsure adherence to incident, change, and problem management processes.\nSupport team onboarding, cross-training, and knowledge-sharing activities.\nAct as the point of contact for application-related operational matters.\nStakeholder & Vendor Coordination\nCoordinate with business users, application owners, SMEs, and vendors.\nParticipate in support reviews, operational meetings, and governance discussions.\nFacilitate communication during major incidents and high-priority issues.\nManage escalation paths and ensure timely resolution of critical issues. ??\nContinuous Improvement\nIdentify opportunities to improve support processes and operational efficiency.\nContribute to knowledge base updates and process standardization.\nSupport root cause analysis and problem management initiatives.\nDrive reduction of recurring incidents and SME dependency risks. \nRequired Skills\nApplication Support (L2)\nHealthcare domain experience with mandatory knowledge of EMR or clinical systems. Knowledge of hospital business systems will be an added advantage.\nExperience in any of the following application will be an added advantage\nAdvanced Sterilization Products\nDataMedia+OR\nSterile Processing Microsystem\nSurgicount\nTegris OR Integration\nAria\nClearCheck/ClearCalc/AutoContouring Scripts\nDoseLab\nMapCHECK\nMetriq\nMIM Maestro\nMIM Vista\nNuctrac\nIncident, Service Request, Change & Problem Management\nITSM Tools (ServiceNow, Remedy, etc.)\nVendor and Stakeholder Management\nDocumentation and Runbook Development\nOffshore Coordination\nStrong Troubleshooting and Analytical Skills\nTech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .","description_format":"text","description_chars":4430,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","Systems Integrators","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-18T19:37:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/tech-mahindra-applications-analyst-oncology","json_url":"https://alion.io/job/tech-mahindra-applications-analyst-oncology.json","meta":{"generated_at":"2026-10-19T22:52:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1826,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5484},"rest":"https://alion.io/mcp/rest/get_company?id=5484"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftech-mahindra-applications-analyst-oncology"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftech-mahindra-applications-analyst-oncology"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftech-mahindra-applications-analyst-oncology"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tech-mahindra-applications-analyst-oncology\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftech-mahindra-applications-analyst-oncology"}]}