{"id":3584711,"url":"https://alion.io/job/tech-mahindra-enterprise-service-platform-support-engineer","title":"Enterprise Service Platform Support Engineer","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon EKS","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"New Relic","optional":false},{"name":"Python","optional":false},{"name":"Self-Healing","optional":false},{"name":"Spring Boot","optional":false},{"name":"Amazon DocumentDB","optional":true},{"name":"Amazon S3","optional":true},{"name":"CI/CD","optional":true},{"name":"CloudFormation","optional":true},{"name":"Docker","optional":true},{"name":"Jenkins","optional":true},{"name":"Kubernetes","optional":true},{"name":"Rest API","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-11-01T08:35:16Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-03T17:22:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\n\nSkill Set :\nMicroservices SpringBoot\n\nTotal Experience :\n7.00 to 10.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n21/10/2026\n\nJob Expiry Date :\n15/11/2026\n\nDomain :\nIT\n\nLocation :\nPLANO [United States]\n\nJob Reference No :\n4114116\n\nJob Summary\nEnterprise Service Platform Support Engineer\nLocation - Plano TX\nRole Overview\nWe are seeking a highly skilled Platform Support Engineer to ensure the reliability, performance, and scalability of our core Enterprise Service Platform. In this role, you will be the backbone of our production environment, monitoring complex distributed architectures, troubleshooting high-throughput data pipelines, and resolving critical infrastructure issues. You will bridge the gap between development and operations, ensuring our 24/7 enterprise services run seamlessly.\nTechnical Stack\n Languages & Frameworks: Java (8/11+), Spring Boot, RESTful APIs\n Streaming & Messaging: Apache Kafka (Topics, Consumer Groups, Connect, Cluster Management)\n Databases: MongoDB (Sharding, Indexing, Replication, Aggregations)\n Cloud Platform: AWS (EC2, EKS/ECS, MSK, DocumentDB, IAM, CloudWatch, S3)\nCI/CD & DevOps: Docker, Kubernetes, Jenkins, Terraform / CloudFormation\nKey Responsibilities\nProduction Support & Incident Management\nMonitor, troubleshoot, and resolve Level 2 and Level 3 incidents for enterprise-scale Java and Spring Boot microservices.\nManage and maintain high-throughput Apache Kafka clusters, optimizing consumer group lags, partitions, and message retention.\nDiagnose and resolve MongoDB performance issues, including slow queries, indexing strategies, and replication lag.\nParticipate in a 24/7 on-call rotation to ensure platform uptime and meet strict Service Level Agreements (SLAs).\nCloud & Infrastructure Operations\nSupport and monitor containerized workloads deployed across AWS environments (EKS, ECS, or EC2).\nUtilize AWS native monitoring tools (CloudWatch, X-Ray) and APM tools (e.g., Datadog, Dynatrace, New Relic) to proactively identify platform bottlenecks.\nImplement and manage infrastructure alerts to detect anomalies before they impact end-users.\nContinuous Improvement & Automation\nBuild and maintain automation scripts (Python, Bash) to automate repetitive operational tasks and self-healing mechanisms.\nWrite detailed Root Cause Analysis (RCA) reports for major incidents and collaborate with engineering teams to deploy permanent bug fixes.\nMaintain up-to-date runbooks, deployment documentation, and architectural diagrams.\nQualifications & Experience\nExperience: 3+ years of experience in production support, SRE, or DevOps roles supporting enterprise distributed platforms.\nJava Expertise: Strong ability to read and debug Java code, analyze thread dumps, heap dumps, and memory leaks.\nData & Messaging: Hands-on experience managing and troubleshooting distributed systems like Kafka and NoSQL databases like MongoDB.\nAWS Cloud: Solid understanding of AWS core services, networking (VPC, Route53), and security (IAM).\n Soft Skills: Exceptional problem-solving skills under pressure, clear communication skills, and the ability to explain complex technical issues to non-technical stakeholders.\nThe pay range for this role is $120,000- $130,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.\n“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .”","description_format":"text","description_chars":4347,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","Systems Integrators","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-01T08:35:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 768 · green card filings: 5","filings_12m":768,"filings_prev_12m":1320,"green_card_filings_12m":5,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":9,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/tech-mahindra-enterprise-service-platform-support-engineer","json_url":"https://alion.io/job/tech-mahindra-enterprise-service-platform-support-engineer.json","meta":{"generated_at":"2026-11-03T22:08:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":523,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5484},"rest":"https://alion.io/mcp/rest/get_company?id=5484"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftech-mahindra-enterprise-service-platform-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftech-mahindra-enterprise-service-platform-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftech-mahindra-enterprise-service-platform-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tech-mahindra-enterprise-service-platform-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftech-mahindra-enterprise-service-platform-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3584711}},{"tool":"search_jobs","arguments":{"company":"techmahindra.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3584711},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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