{"id":3881220,"url":"https://alion.io/job/tech-mahindra-lead-it-engineer-4","title":"Lead IT Engineer","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-06T18:10:29Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T16:47:53Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\n\nSkill Set :\nIncident Management\n\nTotal Experience :\n5.00 to 10.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n04/11/2026\n\nJob Expiry Date :\n30/11/2026\n\nDomain :\nIT\n\nLocation :\nHYDERABAD [India]\n\nJob Reference No :\n4116454\n\nJob Summary\nJob Title: Major Incident Manager\nLocation: Tech Mahindra, Hyderabad/Pune/Bangalore\nYears of Experience: 7 10 Years\nJob Summary\nThe Major Incident Manager will play a critical role in the Service Management Office (SMO) within Tech Mahindra's Infrastructure Management services. This position is responsible for coordinating the response to major incidents, ensuring timely resolution, and driving continuous improvement in incident management processes. The ideal candidate will have a strong background in ITIL practices, particularly in incident management, and will be adept at data analysis and process reengineering.\nResponsibilities\nMajor Incident Identification: Promptly identify major incidents, assess their impact, and classify them based on predefined criteria.\nNotification: Initiate and lead communication to notify stakeholders about the incident and its potential consequences.\nMIM Coordination: Coordinate all resources and personnel required to resolve the major incident, including technical teams and subject matter experts.\nEscalation: Escalate incidents as necessary to ensure timely resolution, involving senior management when required.\nMIM Resolution Management: Drive the incident resolution process, ensuring that issues are addressed in a structured and effective manner.\nDocumentation: Maintain detailed records of incident timelines, actions taken, and resolutions for post incident analysis.\nCommunication: Provide regular status updates to stakeholders during the incident and ensure accurate and timely communication throughout the incident lifecycle.\nPost Incident Review: Conduct post incident reviews to analyze the incident response, identify areas for improvement, and implement corrective actions.\nContinuous Improvement: Continuously refine and improve the major incident management process and associated procedures.\nMandatory Skills\nProven experience in Major Incident Management within an ITIL framework.\nStrong analytical skills with the ability to assess incident impact and prioritize effectively.\nExcellent communication skills, both verbal and written, for stakeholder engagement.\nExperience in coordinating cross functional teams to resolve incidents.\nAbility to work under pressure and manage multiple incidents simultaneously.\nPreferred Skills\nITIL V4 certification.\nExperience with IT service management tools (e.g., ServiceNow, JIRA).\nKnowledge of IT infrastructure and application 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