{"id":4160149,"url":"https://alion.io/job/tech-mahindra-lead-network-operations-3","title":"Lead Network Operations","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Networking","role_family":"Networking","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-12T12:05:16Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T12:05:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\n\nSkill Set :\nSDx (SD-LAN,SD-WAN) Provisioning and Activation\n\nTotal Experience :\n4.00 to 10.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n09/10/2026\n\nJob Expiry Date :\n20/11/2026\n\nDomain :\nIT\n\nLocation :\nHYDERABAD [India]\n\nJob Reference No :\n4110896\n\nJob Summary\nJob Title: NOC Technical Manager\nLocation: TechM Hyd HIC SEZ U4T2(G 3F)\nYears of Experience: 10 15 Years\nJob Summary:\nThe NOC Technical Manager will lead a team of L2/L3 engineers, providing technical guidance and support to ensure optimal network performance and reliability. This role involves active participation in governance meetings, weekly and monthly reporting, and direct engagement with customers. The ideal candidate will possess extensive knowledge of Meraki switches, wireless technologies, SD WAN, and L2/L3 networking principles. A strong focus on network analytics, NOC automation, and AIOps is essential for success in this position.\nResponsibilities:\nManage and mentor a team of L2/L3 network engineers, providing technical assistance and guidance as needed.\nOversee the daily operations of the NOC, ensuring timely resolution of incidents and service requests.\nConduct regular governance meetings to review performance metrics, incident trends, and team progress.\nPrepare and present weekly and monthly reports to stakeholders, highlighting key performance indicators and areas for improvement.\nEngage with customers to understand their needs and provide tailored solutions to enhance their network experience.\nImplement and manage network analytics tools to monitor performance and identify areas for optimization.\nDrive NOC automation initiatives to improve efficiency and reduce manual intervention.\nLeverage AIOps to enhance incident management and predictive analytics capabilities.\nStay updated with the latest industry trends and technologies to ensure the NOC remains competitive and effective.\nMandatory Skills:\nProven experience in managing L2/L3 network teams.\nStrong knowledge of Meraki switches, wireless technologies, and SD WAN.\nExpertise in network analytics, NOC automation, and AIOps.\nExcellent communication and interpersonal skills for effective customer engagement.\nAbility to analyze complex network issues and provide effective solutions.\nPreferred Skills:\nExperience with network monitoring and management tools.\nFamiliarity with ITIL processes and best practices.\nCertifications in relevant networking technologies (e.g., CCNP, CCIE, etc.).\nExperience in a customer facing role within a managed services environment.\nQualifications:\nBachelor's degree in Computer Science, Information Technology, or a related field.\n10 15 years of experience in network management, with a focus on NOC operations.\nProven track record of leading technical teams and driving performance 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