{"id":3480799,"url":"https://alion.io/job/tech-mahindra-lead-service-management","title":"Lead Service Management","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":33000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MuleSoft","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Apex","optional":true}],"status":"live","first_seen_at":"2026-10-29T20:02:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T12:50:31Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description\n\nSkill Set :\nCross-Module Integrations\n\nTotal Experience :\n5.00 to 9.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n07/10/2026\n\nJob Expiry Date :\n30/11/2026\n\nDomain :\nIT\n\nLocation :\nHYDERABAD [India]\n\nJob Reference No :\n4111580\n\nJob Summary\nKey Responsibilities\n1. Coupa Technical Implementation & Configuration\nConfigure and customize Coupa modules including:Procure to Pay (P2P)\nSupplier Information Management (SIM)\nStrategic Sourcing\nInvoicing\n\nSupport business requirements through system configurations, enhancements, and workflows.\n2. Integration Development & Support\nDesign, develop, and maintain integrations between Coupa and external systems (ERP as Oracle fusion).\nWork with:APIs (REST/SOAP)\nFlat files (CSV/XML)\nMiddleware platforms (Postman, MuleSoft, Dell Boomi, etc.OIC,PIPO)\n\nMonitor integration and perform proactive issue resolution.\n3. Integration Error Handling & Troubleshooting\nAnalyze and resolve integration failures and data inconsistencies.\nPerform root cause analysis for:Data load failures\nAPI errors\nMapping issues\n\nImplement robust error logging, alerting, and retry mechanisms.\n4. Coupa Analytics & Reporting\nDevelop and maintain:Custom reports using Coupa Analytics\nDashboards for procurement insights\n\nWork with stakeholders to translate reporting needs into analytics solutions.\nEnsure data accuracy and performance optimization.\n5. Business Process Support\nCollaborate with functional teams to understand procurement lifecycle:Requisition to Payment (R2P)\nSupplier onboarding (SIM)\nStrategic sourcing events\n\nProvide technical solutions aligned to business workflows.\n6. Testing & Deployment\nPerform unit, system, and integration testing.\nSupport UAT cycles and production releases.\nManage code/configuration migrations across environments.\n7. Documentation & Knowledge Sharing\nMaintain technical documentation for:Integrations\nConfigurations\nError handling procedures\n\nProvide knowledge transfer and user support where required","description_format":"text","description_chars":1980,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","Systems Integrators","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-29T20:02:00Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.853,"p_room":0.9,"age_days":5,"expected_fill_days":9,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/tech-mahindra-lead-service-management","json_url":"https://alion.io/job/tech-mahindra-lead-service-management.json","meta":{"generated_at":"2026-11-04T14:40:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22282,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5484},"rest":"https://alion.io/mcp/rest/get_company?id=5484"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftech-mahindra-lead-service-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftech-mahindra-lead-service-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftech-mahindra-lead-service-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tech-mahindra-lead-service-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftech-mahindra-lead-service-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3480799}},{"tool":"search_jobs","arguments":{"company":"techmahindra.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3480799},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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