{"id":3563026,"url":"https://alion.io/job/tech-mahindra-sap-basis-lead","title":"SAP BASIS LEAD","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":34000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"SAP HANA","optional":false}],"status":"live","first_seen_at":"2026-10-31T06:33:55Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-04T22:55:26Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description\n\nSkill Set :\nSAP Basis Administration\n\nTotal Experience :\n7.00 to 11.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n22/10/2026\n\nJob Expiry Date :\n31/12/2026\n\nDomain :\nIT\n\nLocation :\nHYDERABAD [India]\n\nJob Reference No :\n4114500\n\nJob Summary\nSAP BASIS Lead - Customer Facing & Team Leadership Role\nPosition: SAP BASIS Lead\nExperience: 8-12 Years\nRole Summary\nWe are seeking an experienced SAP BASIS Lead to lead SAP BASIS operations, manage a team of consultants, and serve as the primary customer-facing technical lead. The candidate will be responsible for ensuring service excellence, proactive delivery management, stakeholder engagement, and technical leadership across complex SAP landscapes.\nKey Responsibilities\nLead and mentor a team of SAP BASIS consultants, ensuring effective delivery, knowledge sharing, and team development.\nAct as the primary customer-facing lead for SAP BASIS services, building strong relationships with customers and stakeholders.\nDrive proactive service management through regular reviews, risk identification, capacity planning, and continuous service improvements.\nOwn service delivery, ensuring adherence to SLAs, operational KPIs, and customer satisfaction targets.\nLead governance meetings, service reviews, escalations, and executive-level communications.\nManage critical incidents, major outages, and escalations, providing timely resolution and stakeholder communication.\nOversee SAP BASIS administration activities including installations, upgrades, migrations, refreshes, patching, and performance optimization.\nCollaborate with application, infrastructure, cloud, and customer teams to support business and project objectives.\nIdentify automation and optimization opportunities to improve operational efficiency and service quality.\nEnsure compliance with organizational processes, security standards, audit requirements, and change management practices.\nRequired Skills\n8-12 years of SAP BASIS experience with strong expertise in SAP HANA, and cloud operations.\nProven experience leading SAP BASIS teams in managed services or AMS environments.\nStrong customer and stakeholder management skills with the ability to engage at operational and leadership levels.\nExperience managing service delivery, governance, escalations, and customer expectations.\nHands-on experience in SAP upgrades, migrations, cloud platforms (Azure/AWS), and performance tuning.\nStrong understanding of ITIL processes and managed service operations.\nExcellent communication, presentation, leadership, and problem-solving skills.\nKey Competencies\nCustomer Relationship Management\nStakeholder Management\nTeam Leadership & People Development\nService Delivery Excellence\nStrategic Planning & Execution\nIncident & Escalation Management\nOperational Governance\nContinuous Improvement & Automation","description_format":"text","description_chars":2824,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","Systems Integrators","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-31T06:33:55Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring 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