{"id":2829977,"url":"https://alion.io/job/tech-mahindra-senior-amazon-connect-amazon-lex-engineer","title":"Senior Amazon Connect & Amazon Lex Engineer","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Annapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":132000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":5966},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T02:21:19Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T02:09:20Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description\n\nSkill Set :\nNatural Language Query (NLQ)\n\nTotal Experience :\n10.00 to 22.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n24/09/2026\n\nJob Expiry Date :\n31/10/2026\n\nDomain :\nIT\n\nLocation :\nANNAPOLIS [United States]\n\nJob Reference No :\n4109261\n\nJob Summary\n\nRole: Senior Amazon Connect & Amazon Lex Engineer\nLocation: Remote\nExperience: 10-15 Years\nMandatory Skills:\nStrong hands-on experience with Amazon Connect (must-have)\nAmazon Lex bot development and conversational AI design\nIVR and self-service contact flow design\nCaller authentication and routing logic\nIntent creation, utterance tuning, and bot training\nDTMF fallback implementation for voice environments\nContact center migration and modernization projects\nConversational QA and testing\nResponsibilities:\nDesign and build Amazon Connect contact flows for multiple business units\nDevelop and optimize Amazon Lex bots and intents\nImplement caller authentication, routing, and self-service capabilities\nSupport migration activities, testing, and production rollout\nCollaborate with business and technical teams to improve customer experience\nPriority: Candidates must have recent, hands-on Amazon Connect experience. Amazon Lex alone is not sufficient.\nThe pay range for this role is $150,000 - $200,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. 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