{"id":2774132,"url":"https://alion.io/job/tech-mahindra-senior-l2-application-analyst","title":"Senior L2 Application Analyst","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":174000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1721},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-17T07:35:15Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-17T23:44:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\n\nSkill Set :\nServiceNow\n\nTotal Experience :\n5.00 to 10.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n19/08/2026\n\nJob Expiry Date :\n30/10/2026\n\nDomain :\nIT\n\nLocation :\nSAN JOSE [United States]\n\nJob Reference No :\n4102683\n\nJob Summary\nRole: Senior L2 Application Analyst\nLocation: Vancouver, WA -Remote in US. Should be available and willing to work rotational shifts in PST Time Zone .\nThe pay range for this role is in between $110K - $120K per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.\nRole Summary\nThe Application Support Analyst is responsible for providing Level 2 (L2) application support for an assigned portfolio of applications, ensuring service stability, incident resolution, and operational excellence. The role participates in Knowledge Transfer (KT), shadow and reverse shadow activities, supports offshore delivery teams, manages application-specific risks and dependencies, and coordinates with L3 teams, vendors, and business stakeholders to ensure effective support delivery.\nKey Responsibilities\nApplication Support & Operations\nProvide L2 support for assigned applications within agreed SLA targets.\nProvide L2 application support for clinical and ancillary clinical systems, ensuring service stability and timely issue resolution.\nInvestigate, troubleshoot, and resolve incidents, service requests, and operational issues.\nPerform application health checks, monitoring reviews, and operational validations.\nCoordinate and track issues requiring escalation to L3 teams, infrastructure teams, or vendors.\nSupport change, release, deployment, and post-implementation validation activities. \nKnowledge Transfer & Transition Support\nParticipate in KT sessions, workshops, shadowing, and reverse shadowing activities.\nCapture, validate, and maintain support documentation, SOPs, and runbooks.\nReview architecture, interfaces, dependencies, and operational processes during transition.\nMaintain KT trackers, action items, and knowledge repositories.\nSupport transition readiness and service takeover activities. \nPortfolio Management\nOwn and manage the assigned application portfolio.\nUnderstand application criticality, business impact, dependencies, and support requirements.\nMaintain awareness of application lifecycle, upgrades, known issues, and vendor support status.\nTrack recurring issues, technical debt, risks, and improvement opportunities.\nEnsure support documentation and operational knowledge remain current.\nOffshore Team Leadership & Guidance\nProvide functional and technical guidance to offshore support resources.\nReview ticket quality, troubleshooting approaches, and resolution effectiveness.\nEnsure adherence to incident, change, and problem management processes.\nSupport team onboarding, cross-training, and knowledge-sharing activities.\nAct as the point of contact for application-related operational matters.\nStakeholder & Vendor Coordination\nCoordinate with business users, application owners, SMEs, and vendors.\nParticipate in support reviews, operational meetings, and governance discussions.\nFacilitate communication during major incidents and high-priority issues.\nManage escalation paths and ensure timely resolution of critical issues. ??\nContinuous Improvement\nIdentify opportunities to improve support processes and operational efficiency.\nContribute to knowledge base updates and process standardization.\nSupport root cause analysis and problem management initiatives.\nDrive reduction of recurring incidents and SME dependency risks. \nRequired Skills\nApplication Support (L2)\nHealthcare domain experience with mandatory knowledge of EMR or clinical systems. Knowledge of hospital business systems will be an added advantage.\nIncident, Service Request, Change & Problem Management\nITSM Tools (ServiceNow, Remedy, etc.)\nKT, Shadow & Reverse Shadow Experience\nVendor and Stakeholder Management\nDocumentation and Runbook Development\nTeam Mentoring and Offshore Coordination\nStrong Troubleshooting and Analytical Skills\nTech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely based on their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodation also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .","description_format":"text","description_chars":5043,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-17T07:35:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-18T00:30:30Z"},"pay":null,"html_url":"https://alion.io/job/tech-mahindra-senior-l2-application-analyst","json_url":"https://alion.io/job/tech-mahindra-senior-l2-application-analyst.json","meta":{"generated_at":"2026-10-18T00:30:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":928,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5484},"rest":"https://alion.io/mcp/rest/get_company?id=5484"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftech-mahindra-senior-l2-application-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftech-mahindra-senior-l2-application-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftech-mahindra-senior-l2-application-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tech-mahindra-senior-l2-application-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftech-mahindra-senior-l2-application-analyst"}]}