{"id":3102491,"url":"https://alion.io/job/tech-mahindra-sr-business-analyst","title":"Sr. Business Analyst","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":26000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-22T17:47:58Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T18:38:34Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description\n\nSkill Set :\nInfor Functional\n\nTotal Experience :\n4.00 to 7.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n05/08/2026\n\nJob Expiry Date :\n30/11/2026\n\nDomain :\nIT\n\nLocation :\nMUMBAI [India]\n\nJob Reference No :\n4099878\n\nJob Summary\nJob Title: Technical Support Engineer\nLocation: TechM Mumbai Chandivali\nYears of Experience: 2 5 Years\nJob Summary:\nWe are seeking a dedicated and knowledgeable Technical Support Engineer with strong Infor Functional expertise to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring that their Infor systems operate efficiently and effectively. You will play a crucial role in troubleshooting issues, implementing solutions, and enhancing user experience.\nResponsibilities:\nProvide technical support for Infor applications, addressing client inquiries and resolving issues in a timely manner.\nAnalyze and troubleshoot functional issues related to Infor systems, ensuring minimal disruption to client operations.\nCollaborate with cross functional teams to implement solutions and enhancements based on client feedback.\nDocument and maintain records of support requests, resolutions, and system changes.\nConduct training sessions for clients to enhance their understanding and usage of Infor applications.\nStay updated on the latest Infor product developments and industry trends to provide informed support.\nAssist in the development of user manuals and training materials for clients.\nMandatory Skills:\nStrong functional knowledge of Infor applications and modules.\nProven experience in technical support or a similar role, specifically with Infor systems.\nExcellent problem solving skills and the ability to think critically under pressure.\nStrong communication skills, both verbal and written, to effectively interact with clients and team members.\nAbility to work independently and as part of a team in a fast paced environment.\nPreferred Skills:\nExperience with other ERP systems is a plus.\nFamiliarity with SQL and database management.\nKnowledge of ITIL or other service management frameworks.\nExperience in creating technical documentation and user guides.\nQualifications:\nBachelor's degree in Computer Science, Information Technology, or a related field.\n2 5 years of experience in technical support, with a focus on Infor applications.\nRelevant certifications in Infor or related technologies are a plus.\nIf you are passionate about technology and have a strong background in Infor Functional knowledge, we encourage you to apply for this exciting opportunity to join our team at TechM Mumbai 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