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The ideal candidate will be responsible for providing technical support to our clients, ensuring that they can effectively utilize our software and services. This role requires a blend of technical expertise, problem solving skills, and excellent communication abilities.\nResponsibilities:\nProvide technical support to clients via phone, email, and remote assistance.\nDiagnose and resolve technical issues related to CAD software and drafting tools.\nAssist clients in understanding and utilizing CAD Modelling & Drafting features effectively.\nDocument and track support requests and resolutions in the ticketing system.\nCollaborate with the development team to identify and resolve software bugs and enhancements.\nConduct training sessions and workshops for clients on CAD software usage.\nStay updated with the latest CAD technologies and industry trends.\nProvide feedback to improve product features based on client interactions.\nMandatory Skills:\nStrong knowledge and experience in CAD Modelling & Drafting.\nProficiency in CAD software such as AutoCAD, SolidWorks, or similar tools.\nExcellent problem solving skills and attention to detail.\nStrong verbal and written communication skills.\nAbility to work independently and as part of a team.\nPreferred Skills:\nExperience in providing technical support in a software environment.\nFamiliarity with other engineering software tools.\nKnowledge of industry standards and best practices in CAD.\nExperience in creating technical documentation and user manuals.\nQualifications:\nBachelor's degree in Engineering, Computer Science, or a related field.\n2 5 years of experience in technical support or a related role.\nCertifications in CAD software are a plus.\nIf you are passionate about technology and have a strong foundation in CAD Modelling & Drafting, we encourage you to apply for this exciting opportunity to join our team at TechM Chennai 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