{"id":3582075,"url":"https://alion.io/job/tech-mahindra-sr-network-engineer-design","title":"Sr. Network Engineer - Design","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":731},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zscaler","optional":false},{"name":"Python","optional":true}],"status":"closed","first_seen_at":"2026-11-01T04:21:11Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-03T22:40:09Z","board_verified":false,"closed_at":"2026-11-03T22:40:09Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\n\nSkill Set :\nZscaler Web Security\n\nTotal Experience :\n4.00 to 10.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n07/10/2026\n\nJob Expiry Date :\n03/11/2026\n\nDomain :\nIT\n\nLocation :\nPUNE [India]\n\nJob Reference No :\n4110175\n\nJob Summary\nJob Title: Technical Support Engineer\nLocation: TechM Pune Hinjewadi Plot 1\nYears of Experience: 5 7 Years\nJob Summary:\nWe are seeking a highly skilled Technical Support Engineer with a strong background in Zscaler Web Security. The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring the seamless operation of Zscaler solutions. You will work closely with cross functional teams to troubleshoot issues, implement solutions, and enhance customer satisfaction.\nResponsibilities:\nProvide expert level technical support for Zscaler Web Security products, addressing customer inquiries and issues promptly.\nDiagnose and resolve technical problems related to Zscaler services, ensuring minimal disruption to client operations.\nCollaborate with engineering and product teams to escalate and resolve complex issues.\nConduct training sessions and create documentation to educate clients on Zscaler features and best practices.\nMonitor and analyze system performance, providing recommendations for improvements.\nParticipate in on call support rotation as needed to ensure 24/7 availability.\nMaintain up to date knowledge of industry trends and Zscaler product updates.\nMandatory Skills:\nStrong expertise in Zscaler Web Security, including configuration, troubleshooting, and optimization.\nProficient in networking concepts, protocols, and security practices.\nExperience with ticketing systems and customer support tools.\nExcellent problem solving skills and the ability to work under pressure.\nStrong communication skills, both verbal and written, with the ability to convey technical information to non technical audiences.\nPreferred Skills:\nFamiliarity with cloud security solutions and other Zscaler products.\nExperience in a customer facing technical support role.\nKnowledge of scripting languages (e.g., Python, Bash) for automation tasks.\nCertifications related to Zscaler or other security technologies.\nQualifications:\nBachelor's degree in Computer Science, Information Technology, or a related field.\n5 7 years of experience in technical support, with a focus on web security solutions.\nProven track record of successfully resolving complex technical issues.\nIf you are a motivated individual with a passion for technology and a strong background in Zscaler Web Security, we encourage you to apply for 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