{"id":2774135,"url":"https://alion.io/job/tech-mahindra-sr-tim-engineer","title":"Sr. TIM Engineer","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-17T07:35:15Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-19T10:18:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\n\nSkill Set :\nIncident Management\n\nTotal Experience :\n4.00 to 8.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n29/07/2026\n\nJob Expiry Date :\n31/10/2026\n\nDomain :\nIT\n\nLocation :\nMUMBAI [India]\n\nJob Reference No :\n4096830\n\nJob Summary\nJob Title: Incident Management Specialist\nLocation: TechM Mumbai Chandivali\nYears of Experience: 5 7 Years\nJob Summary:\nWe are seeking a highly skilled Incident Management Specialist to join our support function team. The ideal candidate will possess strong knowledge and experience in Incident Management processes and practices. This role is critical in ensuring that incidents are managed effectively, minimizing impact on business operations and maintaining high levels of service quality.\nResponsibilities:\nManage the lifecycle of all incidents, ensuring timely resolution and communication with stakeholders.\nDevelop and implement incident management processes and procedures to improve efficiency and effectiveness.\nCoordinate with cross functional teams to identify root causes and implement corrective actions.\nMonitor incident trends and provide insights for continuous improvement.\nPrepare and present incident reports to management, highlighting key metrics and areas for improvement.\nAct as a point of contact for escalated incidents and ensure proper prioritization and resolution.\nConduct training sessions for team members on incident management best practices.\nParticipate in post incident reviews to identify lessons learned and improve future incident response.\nMandatory Skills:\nStrong knowledge of Incident Management processes and frameworks (e.g., ITIL).\nProven experience in managing incidents in a fast paced environment.\nExcellent problem solving and analytical skills.\nStrong communication and interpersonal skills.\nAbility to work collaboratively with cross functional teams.\nPreferred Skills:\nExperience with incident management tools and software.\nKnowledge of service management best practices.\nFamiliarity with change management processes.\nCertifications in ITIL or related frameworks.\nQualifications:\nBachelor's degree in Computer Science, Information Technology, or a related field.\n5 7 years of experience in Incident Management or a related support function.\nProven track record of successfully managing incidents and driving improvements.\nIf you are a proactive and detail oriented professional with a passion for incident management, we encourage you to apply and join our dynamic team at TechM Mumbai 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