{"id":2788196,"url":"https://alion.io/job/tech-mahindra-team-lead","title":"Team Lead","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon ECS","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-17T17:06:49Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-20T05:27:34Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\n\nSkill Set :\nSAP Basis Administration\n\nTotal Experience :\n6.00 to 9.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n26/05/2026\n\nJob Expiry Date :\n30/11/2026\n\nDomain :\nIT\n\nLocation :\nPUNE [India]\n\nJob Reference No :\n4076682\n\nJob Summary\n\nJob Title: Support Engineer\n\nLocation: Bangalore /Pune\n\nExperience: 7 ‿10 years in SAP BASIS & HANA DB\n\nShift: 24x7, WFO\n\nJob Summary\n\nWe are seeking an experienced SAP Basis Administrator to provide L2/L3 support for complex SAP landscapes, including S/4HANA, Solution Manager, BTP, Azure hosted environments, and SAP Web applications. The ideal candidate will demonstrate deep technical expertise in BASIS and HANA/Sybase database administration, proactive issue resolution, and cross functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup.\n\n Key Responsibilities\n\nDeliver L2/L3 technical support for SAP BASIS infrastructure in compliance with SLAs and KPIs.\n\nManage SAP systems including S/4HANA, Solman, BTP, and SAP Web applications hosted on Azure.\n\nPerform system upgrades, kernel patching, add on installations, and SSL certificate management.\n\nAdminister HANA and Sybase databases, including backup, recovery, performance tuning, and space management.\n\nExecute BASIS operations such as system refreshes, client copies, parameter changes, job scheduling, RFC configuration, and SICF services.\n\nHandle P1/P2 incidents with urgency and precision, ensuring timely resolution and de escalation.\n\nMonitor system performance, memory usage, and troubleshoot critical issues across SAP landscapes.\n\nParticipate in root cause analysis (RCA), documentation, and continuous improvement initiatives.\n\nCoordinate with cross functional teams for seamless delivery of services in a 24/7 global support model.\n\nTrack and report SLA/KPI metrics; ensure compliance with ITIL best practices.\n\nSupport onboarding and mentoring of junior team members; contribute to knowledge sharing and team enablement.\n\nStay current with SAP technologies, tools, and industry trends; actively pursue cross skilling opportunities.\n\nParticipate in team meetings, service reviews, and operational governance forums.\n\nPrior experience in ECS (Enterprise Cloud Services) will be considered an advantage.\n\n Required Skills & Competencies\n\nStrong hands on experience in SAP BASIS administration (5‿10 years).\n\nProficiency in managing S/4HANA, Solman, BTP, and SAP Web applications.\n\nExpertise in HANA and Sybase database operations.\n\nSolid understanding of system architecture, performance tuning, and memory management.\n\nExperience in managed service delivery and global support environments.\n\nFamiliarity with ITIL processes and SLA/KPI tracking.\n\nExcellent troubleshooting, documentation, and communication skills.\n\nAbility to work in high pressure scenarios and coordinate across teams.\n\nWillingness to work in rotational shifts and support critical business operations.","description_format":"text","description_chars":3017,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-17T17:06:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/tech-mahindra-team-lead","json_url":"https://alion.io/job/tech-mahindra-team-lead.json","meta":{"generated_at":"2026-10-20T06:38:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7280,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5484},"rest":"https://alion.io/mcp/rest/get_company?id=5484"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftech-mahindra-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftech-mahindra-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftech-mahindra-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tech-mahindra-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftech-mahindra-team-lead"}]}