{"id":3196839,"url":"https://alion.io/job/tech-mahindra-tech-lead-software-engineer-29","title":"Tech Lead - Software Engineer","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Subang Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2085},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-24T05:13:05Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-25T17:39:10Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\n\nSkill Set :\nTelecom Service Assurance\n\nTotal Experience :\n3.00 to 12.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n06/10/2026\n\nJob Expiry Date :\n30/10/2026\n\nDomain :\nIT\n\nLocation :\nSUBANG JAYA [Malaysia]\n\nJob Reference No :\n4111273\n\nJob Summary\nJOB DESCRIPTION\nOperations Command Centre Lead\nOCC Lead | Incident Command, Operational Governance and Service Restoration\n\nRole\nOperations Command Centre Lead\nFunction\nService Operations / SIAM\n\nLocation\nAs per business requirement\nEmployment Type\nFull time / Contract\n\nReporting To\nHead of Service Operations / SIAM Operations Lead\n Team Managed\nIncident Managers and Major Incident Managers\n\nRole Purpose\nLead the Operations Command Centre and manage the Incident Management function across a complex multi provider environment. The OCC Lead is accountable for operational command, team leadership, consistent incident handling, rapid restoration of business services, stakeholder communication, shift governance, and continuous improvement. The role provides direction to Incident Managers and Major Incident Managers, ensures adherence to agreed processes and service commitments, and serves as the senior operational escalation point for high impact or prolonged incidents.\nKey Accountabilities\nLead, coach, and manage Incident Managers and Major Incident Managers, setting clear expectations for incident ownership, communication quality, escalation, documentation, and restoration focus.\nOversee the end to end incident management lifecycle across business critical services, ensuring incidents are correctly prioritized, actively owned, and progressed without avoidable delay.\nProvide command and control for major, complex, high risk, or prolonged incidents, and step in when additional authority, coordination, or executive escalation is required.\nEnsure Incident Managers apply consistent severity assessment using business impact, urgency, service criticality, customer impact, financial exposure, regulatory risk, and reputational risk.\nMaintain effective OCC shift coverage, workload allocation, handovers, on call coordination, and continuity of command across operating hours.\nRun daily operational reviews covering active incidents, aging tickets, breached or at risk commitments, repeated failures, unresolved dependencies, and provider actions.\nEnsure major incident bridges are initiated promptly and attended by the required resolver teams, service providers, vendors, service owners, and business stakeholders.\nHold Incident Managers accountable for maintaining a single, time stamped incident narrative including impact, actions, decisions, owners, target times, workarounds, risks, dependencies, and restoration progress.\nEnsure timely and business focused customer, management, and executive communications through approved channels and at agreed update intervals.\nCoordinate functional, hierarchical, supplier, and executive escalations based on business impact, elapsed time, lack of progress, 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