{"id":4160150,"url":"https://alion.io/job/tech-mahindra-tech-lead-software-engineer-76","title":"Tech Lead - Software Engineer","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"MPLS","optional":true},{"name":"OSPF","optional":true},{"name":"VPN","optional":true}],"status":"live","first_seen_at":"2026-11-12T12:05:16Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T12:05:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\n\nSkill Set :\nCisco SD-WAN\n\nTotal Experience :\n5.00 to 7.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n18/10/2026\n\nJob Expiry Date :\n17/11/2026\n\nDomain :\nIT\n\nLocation :\nGURUGRAM [India]\n\nJob Reference No :\n4113590\n\nJob Summary\nJob description\n\nPosition\nTechnical Escalation Manager ‿ Integrated Ops\n\nM1\nFunction CS&O\nM2 Function Global Customer Support\n\nReports to Manager\nIntegrated Operations\n\nLocation: Gurgaon, Delhi\n\nJob Purpose\nTo troubleshoot and resolve complex customer related faults in a multiservice environment.\nWorking with vendors and providers to provide final resolution to any support request received. To contribute in tools development to reduce human efforts and to improve customer experience\nKey Result Areas\nHandling escalated issues for LAN/WAN,Wiress, DNAC,ISE, SDWAN, Security, WAN optimalisation, Internet Proxy & Voice related failures.\nExplore automation opportunities in the system and collaborate with key stakeholders to accomplish them.\nLeading technical bridge calls with customer & all stakeholders for escalated incidents/Major incident till resolution.\nContacting multiple vendors and following up until failure resolution.\nTimely and High Quality handling of all support Requests.\n\nPrepare Known error data base form learnings on past incidents and problems\nCoach & mentor Incident management teams to raise their autonomy level as and when required.\nUse all forms of training provided by Orange to keep up to date with existing and new services.\nShift work/on call will be required\nProvide Level 3 support engineers and customer to resolve the incidents.\nProvide technical trainings to the Engineers and Senior Engineers.\nDimensions\nRole impact on\nCustomer satisfaction, relationship & Service operation business.\nSupport in continual improvement in service operations.\n\nEducational Qualifications and Certifications\nBE/B Tech/BCA/MCA or equivalent\nCCNA/CCNP/CCIP\n\nRelevant Experience\nOverall experience of 8+ years with minimum 3+ years of people management experience in customer facing jobrole.\n\nDesired skills/knowledge\nAn experience on Cisco Routers, switches and wireless configurations & SDWAN solutions.\nExcellent troubleshooting skills on network, Proxy, security, and cloud based solutions\nService oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.\nGood interpersonal skills and analytical skills\nGood time management, organizational and communication skills\nAbility to work under pressure. Ability to deal with multiple tasks.\nAbility to coach and mentor peers and subordinates\nAbility to act as the customer representative with suppliers and vendors. Proactive, self motivated, and determined attitude.\nLeadership and Matrix Management, Excellent training & coaching skills\nExcellent problem solving skills are necessary. Flexibility in terms of working hours.\nProficient in English.\nScope of technical expertise must include some the following:\nServices: LAN, WAN, SDWAN and IPNet (Private Internet VPN), DSL\nRouter types: Cisco all chassis, Juniper MX.\nRouting and Other Protocols: OSPF, EIGRP, BGP4, MPLS, IS IS, Metro Ethernet Access etc.\nRemote Access: PPP Dial (ISDN/PSTN), IPsec (VPN).\nInternet, IP security, Proxy solutions, Firewalls (Fortinet, Paulo Alto, Checkpoint) & voice solutions","description_format":"text","description_chars":3336,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-12T12:05:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-12T13:15:26Z"},"pay":null,"html_url":"https://alion.io/job/tech-mahindra-tech-lead-software-engineer-76","json_url":"https://alion.io/job/tech-mahindra-tech-lead-software-engineer-76.json","meta":{"generated_at":"2026-11-12T13:15:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27523,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5484},"rest":"https://alion.io/mcp/rest/get_company?id=5484"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftech-mahindra-tech-lead-software-engineer-76"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftech-mahindra-tech-lead-software-engineer-76"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftech-mahindra-tech-lead-software-engineer-76"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tech-mahindra-tech-lead-software-engineer-76\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftech-mahindra-tech-lead-software-engineer-76"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4160150}},{"tool":"search_jobs","arguments":{"company":"techmahindra.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4160150},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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