{"id":2844406,"url":"https://alion.io/job/tech-mahindra-technical-project-manager","title":"Technical Project Manager","company":{"id":5484,"name":"Tech Mahindra","domain":"techmahindra.com","url":"https://alion.io/company/tech-mahindra","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Product","role_family":"Product","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"Twilio","optional":false},{"name":"WebRTC","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Voice Agents","optional":true}],"status":"closed","first_seen_at":"2026-10-19T10:18:49Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T20:52:47Z","board_verified":false,"closed_at":"2026-10-23T20:52:47Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job Description\n\nSkill Set :\nIP Voice Protocols SIP/RTP & Call Flows\n\nTotal Experience :\n12.00 to 20.00 Years\n\nNo of Openings :\n1\n\nJob Post Date :\n24/08/2026\n\nJob Expiry Date :\n23/10/2026\n\nDomain :\nIT\n\nLocation :\nHOUSTON [United States]\n\nJob Reference No :\n4103340\n\nJob Summary\nTitle: Technical Project Manager\nLocation: Houston, TX (Onsite)\nKey Responsibilities\nUnderstand requirements for inbound/outbound calling, IVR, ACD, skills-based routing, call queues, transfers, conferencing, voicemail, and call recording. \nPartner with engineering and telecom teams on SIP, SIP trunking, PSTN, WebRTC, SBCs, carrier integrations, and voice infrastructure. \nDrive integrations with CRM, workforce management, customer-data platforms, authentication, and third-party CCaaS systems. \nDefine APIs, technical requirements, data flows, and system integrations. \nImprove voice quality, reliability, scalability, call setup time, and latency. \nPartner with AI/ML teams on voice bots, conversational AI, agent assist, speech recognition, and text-to-speech capabilities. \nEstablish product metrics and operational KPIs, including containment, transfer rate, call completion, latency, MOS/voice quality, uptime, and customer satisfaction. \nLead cross-functional execution across engineering, architecture, telecom/carrier operations, security, legal, compliance, and customer-facing teams. \nDrive platform modernization and migration from legacy contact-center infrastructure where applicable. \nRequired Qualifications\n10+ years of product management or technical product management experience, preferably in contact center, telephony, communications, SaaS, or enterprise platforms. \nStrong understanding of SIP, RTP, PSTN, IVR, ACD, call routing, DTMF, codecs, SBCs, and telephony architectures. \nExperience with contact-center platforms such as Genesys, NICE, Amazon Connect, Cisco, Five9, Twilio, or similar technologies. \nExperience defining APIs and integrating telephony with enterprise applications/CRM systems. \nStrong understanding of cloud architectures and distributed systems. \nAbility to work effectively with engineers and communicate technical concepts to executive and non-technical stakeholders. \nExperience with Agile product development, road mapping, prioritization, and delivery. \nPreferred Qualifications:\nExperience with voice AI, LLMs, conversational AI, ASR, TTS, and real-time voice agents. \nKnowledge of telecom regulatory and compliance requirements such as TCPA, STIR/SHAKEN, PCI, and recording/privacy regulations. \nExperience with cloud providers such as AWS, Azure, or GCP. \nExperience operating high-volume, globally distributed voice systems.\nThe pay range for this role is $ 130,000 - $140,000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.\n“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .”","description_format":"text","description_chars":3840,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":10,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Professional Services","Systems Integrators","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-19T10:18:49Z"},{"event":"close","at":"2026-10-23T20:52:47Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/tech-mahindra-technical-project-manager","json_url":"https://alion.io/job/tech-mahindra-technical-project-manager.json","meta":{"generated_at":"2026-10-24T23:15:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5484},"rest":"https://alion.io/mcp/rest/get_company?id=5484"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftech-mahindra-technical-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftech-mahindra-technical-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftech-mahindra-technical-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tech-mahindra-technical-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftech-mahindra-technical-project-manager"}]}