user support technician

Tech Masters • 15 days ago
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Salary
$54k per year
Location
In office (Sherwood Park)
Employment
Full-Time

First seen by Alion on Oct 9, 2026.

Overview
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Tech Masters

techmasters.ca • Sherwood Park
Responsibilities Tasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
1 year to less than 2 years
  • College/CEGEP
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