{"id":3622943,"url":"https://alion.io/job/tech-partners-help-deskdesktop-support-technician","title":"Help Desk/Desktop Support Technician","company":{"id":4421038,"name":"Tech Partners","domain":"techpartnersllc.com","url":"https://alion.io/company/techpartnersllc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tulsa, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":55000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T19:10:58Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T04:14:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Help Desk / Desktop Support Technician\nTulsa, OK | Direct Hire | $55,000 - $60,000 + Benefits\nTech Partners is partnering with a well-established Tulsa-based law firm to identify a Help Desk / Desktop Support Technician who enjoys solving technical problems, supporting end users, and delivering excellent customer service. This is a direct-hire opportunity with a collaborative professional environment, strong benefits, and the chance to work across a broad range of technologies and business applications.\nWhat You'll Do\nAs a key member of the IT team, you'll provide first- and second-level technical support to internal users while helping maintain and improve desktop, application, and network environments.\nResponsibilities include:\nProvide technical support via phone, email, remote tools, and in-person assistance.\nTroubleshoot and resolve issues involving hardware, software, operating systems, and connectivity.\nRespond to help desk tickets and ensure timely follow-up and resolution.\nDeploy, image, configure, and replace desktop and laptop systems.\nInstall, maintain, and update software applications and operating systems.\nAssist with software upgrades, patches, and new technology rollouts.\nSupport Microsoft 365 applications and related business productivity tools.\nManage user accounts, permissions, and groups within Active Directory and Entra ID.\nAssist with SharePoint administration and support.\nPerform basic network troubleshooting.\nSet up technology for new hires and assist with onboarding activities.\nTrain users on software applications and IT best practices.\nSupport remote users and troubleshoot connectivity issues.\nCollaborate with vendors and internal stakeholders to resolve complex technical issues.\nParticipate in special IT and business support projects as needed.\nWhat We're Looking For\nRequired Qualifications\nAssociate degree in Information Technology, Computer Science, or a related field, or equivalent experience.\nPrevious experience in a Help Desk, Desktop Support, or IT Support role.\nStrong understanding of computer hardware, software, operating systems, and networking fundamentals.\nExperience supporting Windows environments and Microsoft Office applications.\nHands-on experience with Microsoft 365, Active Directory, and Entra ID.\nBasic SharePoint administration experience.\nExperience supporting Adobe Acrobat Pro and related desktop applications.\nStrong troubleshooting and problem-solving skills.\nAbility to communicate technical concepts effectively to non-technical users.\nSelf-motivated, customer-focused, and team-oriented approach.\nPreferred Background\nExperience supporting professional services environments such as legal, accounting, consulting, or financial services firms.\nExperience working with third-party software vendors to resolve application issues.\nExposure to document management systems or industry-specific applications.\nWork Environment\nProfessional office environment in Tulsa.\nFast-paced setting with a strong customer-service focus.\nParticipation in an on-call rotation with occasional evening or weekend support.\nPeriodic travel to other office locations may be required.\nBenefits\nMedical coverage available beginning on day one.\nVision, life, disability, and supplemental insurance 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