{"id":2627986,"url":"https://alion.io/job/tech24-dispatcher-2","title":"Dispatcher","company":{"id":3866188,"name":"Tech24","domain":"mytech24.com","url":"https://alion.io/company/mytech24","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":91,"open_postings":20,"ghost_share":0,"stale_share":0.35,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yarmouth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-13T17:57:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T23:52:01Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Harris Warren - A Tech24 Company\nLocation: West Yarmouth, MA 02673\nCompensation Range: $25-30/hr\nWhy Join Tech24?\nAt Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:\nWeekly Pay - Reliable pay, every week\n\nFully Equipped for Success - Company computer and equipment provided\n\nWork-Life Balance - Generous paid time off, paid holidays, and your birthday off\n\nComprehensive Benefits - Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)\n\nCompany-Paid Protection - Long-term disability and basic life insurance at no cost to you\n\nRetirement Planning Made Easy - 401(k) with company match and immediate vesting\n\nEmployee Assistance Program (EAP) - Free, confidential counseling and support for you and your family, including financial and legal resources\n\nPosition Summary\nAs part of the Harris Warren team and broader Tech24 network, the Customer Service & Dispatcher serves as the central hub of communication between customers, technicians, and internal teams. This dual-role position is the first point of contact for customers and a critical part of service operations, responsible for coordinating service requests, dispatching technicians, and ensuring work orders are processed accurately and efficiently.\nThe ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. This role plays a key part in delivering an exceptional customer experience while keeping field operations running smoothly through effective scheduling, communication, and follow-through.\nKey Responsibilities\nAnswer customer calls and respond to service inquiries in a timely, professional manner\n\nCreate and manage service work orders in the system\n\nDispatch and schedule technicians based on priority and availability\n\nCommunicate appointment details, updates, and follow-ups with customers\n\nCoordinate effectively between customers, technicians, and internal teams\n\nMaintain accurate records, documentation, and job statuses\n\nSupport administrative tasks, including parts orders and invoicing\n\nProvide excellent customer service while ensuring efficient service operations\n\nQualifications\nHigh school diploma or GED required\n\n1-3 years of customer service, administrative, or dispatch experience (dispatch experience preferred)\n\nExperience in HVAC and/or food service industry is a plus\n\nStrong verbal and written communication skills\n\nExcellent organizational skills and ability to multitask in a fast-paced environment\n\nDetail-oriented, dependable, and able to work with minimal supervision\n\nProficient in computer systems, Microsoft Office, and service/dispatch software\n\nStrong problem-solving skills with a team-oriented mindset\n\nAbility to remain calm, clear, and in control under pressure\n\nCompensation Transparency\nThe advertised pay range for this position is $25-30 per hour. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.\nTech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.\nFor more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/","description_format":"text","description_chars":3458,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Higher Education","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-15T15:35:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":48,"reasons":["conf:1","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/tech24-dispatcher-2","json_url":"https://alion.io/job/tech24-dispatcher-2.json","meta":{"generated_at":"2026-10-20T01:01:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1372,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3866188},"rest":"https://alion.io/mcp/rest/get_company?id=3866188"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftech24-dispatcher-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftech24-dispatcher-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftech24-dispatcher-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tech24-dispatcher-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftech24-dispatcher-2"}]}