{"id":3839177,"url":"https://alion.io/job/tech24-dispatcher-3","title":"Dispatcher","company":{"id":3866188,"name":"Tech24","domain":"mytech24.com","url":"https://alion.io/company/mytech24","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":81,"open_postings":21,"ghost_share":0,"stale_share":0.762,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bensenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T22:03:33Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T18:58:22Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Dispatcher\nAlliance Mechanical Services- A Tech24 Company\nLocation: 100 Frontier Way Bensenville, IL 60106\nCompensation Range: $25-$30 per hour\nSchedule: M- F 8AM- 4:30 PM; On call 1 week, every month\n* This is a fullyon-site position. Candidates must be able to work from our Bensenville, IL office during scheduled business hours*\nWhy Join Tech24?\nAt Tech24, we invest in our technicians so you can focus on what you do best. Here’s what you can expect when you join our team:\nWork-Life Balance - Generous paid time off, paid holidays, and your birthday off\nComprehensive Benefits - Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)\nCompany-Paid Protection - Long-term disability and basic life insurance at no cost to you\nComprehensive Training Opportunities- Advance your skills through manufacturer certified programs, company training, or a blend of both.\nRetirement Planning Made Easy - 401(k) with company match and immediate vesting\nEmployee Assistance Program (EAP) - Free, confidential counseling and support for you and your family, including financial and legal resources\nAbout Alliance\nAlliance Mechanical has been a trusted leader in commercial HVAC and foodservice equipment services since 1980. We specialize in the installation, maintenance, and repair of commercial HVAC and foodservice equipment, delivering reliable solutions and exceptional customer service. Our commitment to quality, safety, and professionalism has made us a valued partner for businesses throughout the region.\n\nPosition Summary\nAlliance Mechanical is seeking an experienced Dispatcher to coordinate Service Technicians and serve as the primary point of communication between customers and the service team. This role is responsible for answering service calls, scheduling and dispatching technicians, and ensuring they arrive at the correct location on time to provide prompt and professional service.\nThe ideal candidate is dependable, organized, and an effective communicator who can remain calm under pressure, manage changing priorities, and thrive in a fast-paced service environment.\nDuties:\nDispatches service jobs to the technician’s board.\nRouts technician’s schedules.\nCalls customers with appointment times.\nProvides the highest level of service to the Customer.\nProfessionally communicates the service needed to Customers and Technicians.\nDistributes calls in a way that maximizes company productivity but with a focus on good departmental fairness.\nEstablishes follow-ups with the department of any jobs that require a return visit.\nQuickly and efficiently learns the dispatch software in the Company’s business system.\nProvides positive interactions with our Technicians and the administrative staff.\nProvides back up when the Branch Manager is out of the office.\nWorks rotational on-call as needed. \nRequirements:\nHigh school diploma/GED or the equivalent.\nMinimum of 3 years of dispatching experience.\nPrevious dispatching experience in the HVAC and/or food service industry is a plus.\nDetailed, dependable and honest professional with the ability to type quickly and accurately.\nProficient customer service skills.\nExcellent verbal and written communications skills.\nProficient computer skills.\nAbility to multitask is a must.\nMust be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision.\nMust be able to work rotational on-call as needed. \nCompensation Transparency\nThe advertised pay range for this position is $25- $30 per hour. Final compensation will be determined based on factors such as experience level, technical certifications, skill set, and overall qualifications. Candidates with advanced commercial HVAC and refrigeration experience, manufacture certifications, or specialized expertise may be considered at the higher end of the range.\nAlliance Mechanical is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.\nFor more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/","description_format":"text","description_chars":4298,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Maintenance, Repair & Operations (MRO)","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-05T22:03:33Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":48,"reasons":["conf:3","stale_co","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/tech24-dispatcher-3","json_url":"https://alion.io/job/tech24-dispatcher-3.json","meta":{"generated_at":"2026-11-08T21:41:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45238,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3866188},"rest":"https://alion.io/mcp/rest/get_company?id=3866188"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftech24-dispatcher-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftech24-dispatcher-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftech24-dispatcher-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tech24-dispatcher-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftech24-dispatcher-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3839177}},{"tool":"search_jobs","arguments":{"company":"mytech24.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3839177},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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