{"id":2734092,"url":"https://alion.io/job/techcombank-expert-site-reliability-engineering","title":"Expert, Site Reliability Engineering","company":{"id":2469027,"name":"Techcombank","domain":"techcombank.com","url":"https://alion.io/company/techcombank-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanoi, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3074},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-09-18T02:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-17T16:14:25Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Job Purpose\n'Perform specialized tasks, provide special skills in daily monitoring of IT infrastructure / applications / services of critical services (ROC, COC,...) to ensure that critical services meet SLAs committed to the business; As well as in the process of handling alerts, try to restore services as quickly as possible as well as remaining issues to ensure the best service delivery to customers.\nKey Accountabilities (1)\n'Participate in monitoring and handling system alerts/incidents/problems:\n- Perform 24/7 monitoring and handle alerts of services of the entire IT infrastructure/application/services. In case encounter difficulties, escalate to L3 for coordinated processing.\n- Ensure projects/specialized operations departments provide adequate alert/incident handling instructions for new services before golive and periodically review and update existing alert/incident handling instructions.\n- Responsible for periodically reviewing issues/vulnerabilities in IT infrastructure/applications/services within scope of responsibility\n- Provide in-depth transfer skills in monitoring and handling alerts and critical IT service incidents\n- Participate Lead the standardizing and developing relevant processes and regulations to ensure effective monitoring and handling of alerts/incidents.\n- Coordinate with relevant units to promptly restore services/systems, investigate root causes, propose solutions and implement solutions.\n- Participate in implementing changes across the software development environment, including on Prem and cloud.\nParticipate in building and optimizing centralized monitoring tools:\n- Implement the development and promulgation of standards and operate centralized monitoring tools (Dynatrace, Grafana, Splunk...)\n- Implement monitoring tool integration and support building monitoring dashboards for new IT infrastructure/applications/services\n- Ensure projects/specialized operations departments provide adequate monitoring indicators/monitoring thresholds for new services before golive.\nKey Accountabilities (2)\n'System problem and incident management:\n- Manage the lifecycle of IT incidents, including identifying, classifying, coordinating and resolving incidents according to SLAs\n- Be the contact point during troubleshooting, ensuring effective communication among technical, operations and business departments\n- Root cause analysis (RCA) after each incident, recommending preventive measures and process improvements. Coordinate with relevant teams to minimize downtime and improve system availability.\n- Participate in developing and maintaining incident management processes according to standards and best practices\nKey Accountabilities (3)\n'Responsibilities in Risk Management and Compliance:\n- Control and ensure the unit's activities comply with issued policies, regulations, procedures and instructions.\n- Identify the unit's risks during operations, coordinate with relevant units to develop methods to measure, evaluate and minimize risks.\nReport periodically to management levels and perform other tasks as directed by management\nKey Relationships - Direct Manager\nHead of IT Operation & Infrastructure\nKey Relationships - Direct Reports\nKey Relationships - Internal Stakeholders\nDepartments in company\nKey Relationships - External Stakeholders\nnhà cung cấp công nghệ, đối tác bảo mật, cộng đồng chuyên môn,...\nSuccess Profile - Qualification and Experiences\n'Qualifications\n- Bachelor's degree or higher in finance, economics, banking, business administration, or computer science.\nExperience\n- At least 8 years in IT development and operations at a large enterprise.\nLanguage Proficiency\n- English, Level 3 (TOEIC = 550) / or as per company regulations from time to time.\nOther Requirements\n- International certification in Systems is an advantage.","description_format":"text","description_chars":3812,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-16T18:38:45Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.69,"p_room":0.55,"age_days":29,"expected_fill_days":23,"reasons":["conf:6","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/techcombank-expert-site-reliability-engineering","json_url":"https://alion.io/job/techcombank-expert-site-reliability-engineering.json","meta":{"generated_at":"2026-10-17T20:12:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3829,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2469027},"rest":"https://alion.io/mcp/rest/get_company?id=2469027"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftechcombank-expert-site-reliability-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftechcombank-expert-site-reliability-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftechcombank-expert-site-reliability-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/techcombank-expert-site-reliability-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftechcombank-expert-site-reliability-engineering"}]}